All guide topics
Find instructions for every workspace, report and setting.
Getting started
- My profile and password
Review account details and change your own password.
- Navigate the workspace
Find modules, search, alerts, account options and dashboard filters.
- Quick Setup
Prepare offices, teams, executives, services and the mobile app.
Organization
- Field executive directory
Find executives and open their account profiles.
- Import field executives
Create executive accounts from a spreadsheet or text file.
- Manage an executive profile
Update executive details, assignments and account controls.
- Managers
Create and manage reporting managers.
- Offices
Create offices and maintain their conveyance and visit reply settings.
- Teams
Group executives under an office and reporting manager.
Field work
- Build, assign and review beat plans
Plan field visits, repeat a schedule and follow completion.
- Dashboard
Read the company overview and follow up on field activity.
- Locations, route maps and InstaTrack
Inspect recorded positions and journeys with the selected map provider.
- Messages and message history
Send an executive a message and review recorded message history.
Reports
- Activity report
Review recorded application and device activity.
- App readiness
Review account, assignment and mobile evidence for field employees.
- Beat plan report and assignment
Review planned stops and assign saved unsent stops.
- Build a beat plan
Create and repeat a day of planned visits.
- Bulk upload beat plans
Upload, validate, assign and track many planned stops.
- Company visit history
Find visits for one exact customer company.
- Consolidated expenses
Review expense totals by employee and type.
- Custom form submissions
Generate a report of submitted custom form answers.
- Distance travelled
Review qualifying recorded GPS distance by employee and date.
- Expense entries
Review individual expense records and receipts.
- Expense reports
Review expense entries, receipts and totals by employee and type.
- Extended visit fields
Review visit variables and employee profile fields alongside visit records.
- Field activity, distance, stops and geofences
Compare field work and inspect recorded movement and events.
- Find and use reports
Find the right report, filter permitted records and use report actions.
- Geofence breach events
Inspect recorded fence boundary events.
- Geofence entry / exit visits
Inspect recorded fence arrivals and departures.
- Geofence report
Review geofence entry and exit visits or boundary events.
- Individual employee reports
Find an employee and review daily or monthly activity.
- InstaTrack
Review the latest recorded position of a licensed executive.
- Request and download export archives
Prepare a private CSV archive and track its status.
- Route map
Review an executive’s recorded route and related events for a day.
- Stoppage report
Inspect recorded stops and their durations.
- Team field activity
Compare planned stops and recorded visits across your permitted team.
- Team locations
See the last recorded positions of permitted active employees.
- Visit details and verification
Inspect a visit, its location and linked evidence, then verify or print it.
- Visit entries
Inspect individual recorded visits.
- Visit reports and visit details
Review visits, customer history, forms, orders and verification.
- Visits with a form
Find visits that include a chosen custom form.
- Visits with orders
Find visits with linked orders and inspect order details.
HR & attendance
- Attendance entries
Inspect recorded check-ins, check-outs, selfies and shift offsets.
- Attendance exceptions
Find late arrivals, missing clock-outs and pending corrections.
- Attendance kiosk administration
Manage kiosk devices, site policies and enrollment notices.
- Attendance map
Inspect available check-in and check-out locations.
- Attendance Policies
Set attendance thresholds, weekly offs and regularization rules.
- Attendance Regularization
Request and review corrections to attendance punches.
- Attendance report views
Review attendance entries, hours, registers and HRMS views.
- Consolidated attendance hours
Compare recorded working time with scheduled shift hours.
- Cost Centers
Create finance groupings and map employees by effective date.
- Departments
Create HR groupings independently of operational teams.
- Designations
Create job titles for employee assignments.
- Employee Documents
Upload and review documents attached to an employee.
- Employee HR Setup
Assign employment details and HR policies to employees.
- Employee Master
Create and review the employee directory and its hierarchy.
- Holiday Settings
Maintain global and office holiday calendars.
- HRMS daily attendance
Review daily HRMS attendance and lateness.
- HRMS late and early attendance
Find late arrivals and early departures.
- HRMS missing attendance records
Find dates without attendance records in the selected scope.
- HRMS monthly attendance
Review attendance records and hours by employee.
- HRMS recorded overtime
Review the HRMS recorded-overtime view.
- HRMS workspace
Find employee, leave and attendance work in the HRMS workspace.
- Leave Approvals
Review pending leave requests in your scope.
- Leave Balance Report
Review leave balances and the ledger behind them.
- Leave history
Review recorded leave requests and decisions across your scope.
- Leave Policies and approval workflows
Set quotas, accrual and approval steps by leave type.
- Leave Transactions
Audit requests and decisions over a date range.
- Leave Types
Define the leave catalog, approval authority and quota.
- Monthly compliance register
Review recorded check-ins across a calendar month.
- Recorded overtime
Review recorded overtime and its supporting attendance.
- Shifts
Define working-time templates for employee attendance.
- Weekly Off Roster
Schedule employee weekly-off dates alongside policy defaults.
- Workforce Summary
Combine attendance, leave and permitted field activity for a person or group.
Payroll
- Advance and loan policies
Set eligibility, limits and repayment terms for employee advances and loans.
- Approval and variance controls
Review maker-checker exceptions and approval-blocking variance thresholds.
- Assign employee payroll setup
Review readiness and assign payroll settings to selected employees.
- Attendance for payroll
Prepare and approve attendance for the exact payroll period.
- Bank And Statutory Completeness
Review bank and statutory completeness for a selected payroll scope.
- Bank Transfer Advice And Export Control
Review bank transfer advice and export control for a selected payroll scope.
- Bonus Arrears And Variable Pay
Review bonus arrears and variable pay for a selected payroll scope.
- Claims and reimbursements
Record and review employee expense claims and travel advances.
- Claims And Reimbursements
Review claims and reimbursements for a selected payroll scope.
- Component Summary
Compare posted earnings, deductions and employer components.
- Cost Analytics
Compare payroll costs across Office, Department, Payroll Group or Cost Center.
- Cost Center
Review current cost-center allocation and mapped monthly CTC.
- CTC Versus Actual Payout
Review ctc versus actual payout for a selected payroll scope.
- Employee loan policies
Set eligibility, interest, limits and top-up rules for employee loans.
- Employee loans
Request a loan, manage its recovery and record repayments.
- Employee Loans
Review employee loans for a selected payroll scope.
- Employee Setup
Review employee payroll assignments and setup.
- Final settlement
Calculate and progress an employee’s exit settlement.
- Final Settlement
Review final settlement for a selected payroll scope.
- Final Settlement Report
Review settlement amounts, components and status.
- Finance and statutory reports
Review payment, contribution and reconciliation information.
- Gross To Net Breakup
Review gross to net breakup for a selected payroll scope.
- Input and recovery reports
Review payroll readiness, claims, recoveries and settlements.
- Locked Payroll Audit
Review locked payroll audit for a selected payroll scope.
- LOP Deduction
Review lop deduction for a selected payroll scope.
- Month-on-month Payroll Variance
Review month-on-month payroll variance for a selected payroll scope.
- Overtime Eligibility And Payout
Review overtime eligibility and payout for a selected payroll scope.
- Payment export and reconciliation
Track the bank file, submission, rejection and reconciliation.
- Payment Reconciliation
Review payment reconciliation for a selected payroll scope.
- Payroll and cost reports
Review pay results, cost, components and changes across periods.
- Payroll Anomalies
Review payroll anomalies for a selected payroll scope.
- Payroll Anomalies Report
Find payroll exceptions that need attention.
- Payroll Audit Trail
Trace payroll actions and recorded evidence.
- Payroll bank accounts
Maintain effective-dated employee payment details.
- Payroll components
Define earnings, deductions and employer contributions.
- Payroll Component Summary
Review payroll component summary for a selected payroll scope.
- Payroll controls and audit reports
Trace versions, checks, anomalies and sensitive access.
- Payroll Cost Analytics
Review payroll cost analytics for a selected payroll scope.
- Payroll cycles
Define a processing frequency and cutoff and pay days.
- Payroll Finance
Review finance, payment and declaration views.
- Payroll Foundation setup guide
Work through six payroll setup steps and review readiness.
- Payroll groups
Group employees with common payroll rules.
- Payroll Management Trends
Review payroll management trends for a selected payroll scope.
- Payroll overview
Find the current period’s payroll work and prerequisites.
- Payroll Register
Review payroll register for a selected payroll scope.
- Payroll reports
Choose a report, filter its permitted scope and export the results.
- Payroll setup and schedules
Set up payroll groups and cycles and follow the foundation guide.
- Payroll statutory settings
Maintain effective contribution and declaration rules.
- Payroll structures and employee overrides
Combine components into salary structures and manage effective employee exceptions.
- Payroll Variance
Review payroll changes over a selected date range.
- Payroll Version Comparison
Review payroll version comparison for a selected payroll scope.
- Paysheet Summary
Review paysheet summary for a selected payroll scope.
- Payslip Publication And Download Audit
Review payslip publication and download audit for a selected payroll scope.
- Payslips and payments
Publish payslips and manage the separate payment process.
- Pre-payroll Validation
Review pre-payroll validation for a selected payroll scope.
- Recovery Schedule
Review scheduled advance and loan recoveries.
- Recovery Schedule And Projection
Review recovery schedule and projection for a selected payroll scope.
- Run payroll
Create, calculate, review and approve a payroll run.
- Salary advance policies
Set eligibility, limits and recovery terms for salary advances.
- Salary Advances
Review salary advances for a selected payroll scope.
- Salary advances
Request, approve and track recovery of salary advances.
- Statutory Contributions
Review employee and employer contributions for a selected period.
- Statutory Liability
Review statutory liability for a selected payroll scope.
- Tax Declaration Impact
Review tax declaration impact for a selected payroll scope.
- Tax declarations
Record declarations and review their eligible amounts and proof.
- Unauthorized Change And Sensitive Access Audit
Review unauthorized change and sensitive access audit for a selected payroll scope.
- Variable pay and corrections
Record approved variable inputs and run-specific corrections.
Administration
- Attendance selfies and mobile task addresses
Set company-wide selfie and mobile address options.
- Custom profile fields
Collect additional executive information and choose report visibility.
- Email templates
Create and edit visit reply email templates.
- Expense types
Maintain expense categories for the expense manager.
- Integrations and route distance credits
Review credits and configure the ZNICRM connection.
- Permission roles
Create, review, copy and manage shared permission roles.
- Services
Maintain the services executives can offer during visits.
- Sub-administrators
Assign a shared permission role and specific offices to a sub-administrator.
- Visit types
Maintain the categories used to classify visits.
- Webhooks
Configure event delivery to another system.
Billing
- Billing overview
Understand your plan, licensed seats, account access and wallet balance.
- Buy RDC credits and Instatrack licenses
Review add-on capacity, quantities, pricing and the period covered by a purchase.
- Checkout and payment confirmation
Follow secure checkout and verify whether payment, funds and service have been applied.
- Compare and choose a plan
Compare billing cycles, features and license quantities before starting checkout.
- Manage subscription licenses and renewal
Increase a subscription’s license total, review plan changes or stop future renewal.
- Payment activity and pending payments
Review subscriptions, unfinished checkouts and earlier provider history.
- Review a wallet purchase or funding request
Trace a request from its accepted quote to its status, service period and wallet entries.
- Wallet and funding
Add wallet funds, understand reserved balances and follow pending purchases.
- Wallet automatic renewal
Control prepaid and Instatrack renewals and adjust future capacity.
- Wallet transactions and statements
Filter posted credits and debits and export a complete selected statement range.