Helpdesk knowledge base

Open the page

Helpdesk → Knowledge Base. Administrator permissions may be required.

Find an article

1. Enter words in Search knowledge base articles and select Search; Clear search removes the search view. Browse Categories by Name, Description, Access and URL slug, then open a category to see Article, Author and Created.
2. Open an article to read it and return via Back to articles or its category link. Helpful and Not Helpful submit feedback when available; they are recorded actions.

Create or edit content

1. Administrators can choose Add Category, enter Name and Description, select Public, Private or Draft access, and choose Add Category. In a category choose Add Article, enter Article Name, choose Access Type (Public, Private or Draft), write Article and select Save Article. An article can provide Edit Article for an administrator.
2. Review both category and article access before publishing and check account configuration for how each visibility setting is enforced. Example: create a draft article “Troubleshoot sign-in” for review before wider use.

All nested settings guides

Detailed procedures

• Knowledge base categories and search
• Knowledge base category articles
• Knowledge base deflection
• Read and rate a knowledge base article
• Write and edit a knowledge base article