ZNICRM Usage guideCUSTOMER GUIDE
Guide home / Wallet and billing history

Wallet and billing history

Review account balances and activity, and prepare a wallet top-up.

Billing overview

Open Account Settings → Billing → Billing Settings. See the billing overview and history guide for its filters, actions and limits. The overview shows wallet balance, AI credits, plan renewal, licensed products, storage usage, product licenses, transaction history and wallet history. Links lead to plan management, payment events, AI credit management and its usage log.

Add wallet funds

  1. Open Add Funds in Billing, or select Add wallet funds from the overview.
  2. Enter the amount to add or choose a suggested amount. The page displays the minimum online top-up for the account’s billing market.
  3. Review the payment summary, including tax and total payable. Select Continue to secure payment if enabled and confirm the final amount before payment.
  4. Review Recent wallet orders for status and available actions. A pending prior payment may need to be retried or cancelled before another can be started.

The page states that wallet payments are normally non-refundable. Conditions and tax treatment may vary by account and market.

Detailed procedures