Helpdesk settings
Settings directory for Helpdesk.
In ZNICRM, open Account Settings, choose Helpdesk, then select the relevant entry.
| Entry | Purpose shown in the workspace |
|---|---|
| General Settings | Configure the helpdesk domain and email. |
| Preferences | Set default helpdesk preferences. |
| SLA Policies | Configure service-level policies and response targets. |
| Feedback & CSAT | Manage feedback and satisfaction settings. |
| Categories | Manage ticket categories. |
| Custom Fields | Manage ticket custom fields. |