Dialer Batches
Open and filter
Open Dialer → Reports and choose Dialer Batches in the Report selector. CRM Dialer access and the dialer reports permission are required; results include only permitted work. Choose Date Range and Batch, Department, Source Type, Visibility Scope, then select Load Report. The initial dates are 30 days before today through today; the picker also offers Today, Yesterday, Last 7 Days, Last 30 Days, This Month and Last Month. User, department and batch choices depend on access. Source, scope and import status choices are fixed; see the filter reference.
Read the report
Batch, Status, Source, Scope, Created By and Managed By identify the queue; Total, Pending, Completed, Callbacks and Promoted are batch counts. Stale Pending counts PENDING, IN_PROGRESS or CALLBACK items not updated for seven days; Age (Days) is days since batch creation.
Date Range filters batch creation date, while the displayed counts describe current batch state. Cards total Batches, Total Items, Pending, Completed, Callbacks and Promoted.
The table supports search, sorting and pagination (100 rows per page), plus CSV, Excel and PDF exports after the report enhancement loads. Export only where authorized. Rows in the shared table are text, not drill-down links; use the dialer workspace for queue or prospect work. Changing Report opens the chosen report without retaining the current filters.
Use the charts
Read the chart definitions for this report and use the chart type buttons to compare measures. Table search redraws linked charts across matching loaded rows; summary cards retain the full report totals. See chart, search and export procedures and all dialer filters and navigation.
Use and verify
If Example Co’s batch has 20 total items and 3 stale pending, open the queue to review items unchanged for seven days. Check batch creation date when the batch is absent from the selected range.