Find dialer queues

Open the page

Dialer > My Queues. Dialer access and the relevant action permissions are required.

Filter and open queues

1. Enter Search for a queue name or description; choose Scope (Private, User, Department, Global) and Status (Active, Draft, Paused, Completed, Archived), then Apply. Reset clears filters.
2. Review visible queue counts and the Assigned and Visible Queues table: Queue, Scope, Status, Total, Pending, Callbacks, Updated and Actions. Use the available action to manage a queue or open its workspace. The choices shown depend on permissions and queue access.
3. Example: find the Example follow-up queue and review pending and callback counts before starting work.

All nested settings guides

Filters and visibility

Search filters loaded queue names and descriptions as you type; Scope and Status apply when you choose Apply, and Reset clears them. The list requests up to 200 queues; counts reflect the current loaded/filter result. PRIVATE is visible to its creator; USER to creator and assigned users; DEPARTMENT to creator and members of assigned departments; GLOBAL to creator and users with dialer access. Access to work and to manage are separate: managing requires batch-create permission and creator or administrator status. Shared department/global claims additionally require claim-queue permission. Open Workspace to work a visible queue, or Manage where offered.