New AI-Powered Scheduling 2.0

Smarter Field Service
Management

Empower your workforce with ZNICRM. Automate dispatching, track agents in real-time, and boost productivity by 30% with the all-in-one FSM platform designed for growth.

Trusted by 2,000+ Field Service Teams

BuildCorp
VoltElectric
FixItPro
FleetGo
Job Completed
Tech arrived at 10:45 AM
Field Ops
Dispatch
Techs
Schedule
Invoices
Active Agents
Online
JD
AS
MR
+4
Pending
12
Active
8
Done
45
AC Repair
J. Smith
Assign

The Core Concept

Processes & Systems for the Mobile Workforce

Field force management refers to the processes and systems used to manage and support workers who are out in the field, away from a central office. It is the bridge between your office and your mobile teams.

  • Scheduling & Dispatching

    Ensure the right person is at the right place.

  • Real-Time Tracking

    Visibility into operations as they happen.

  • Communication

    Seamless link between agents and HQ.

Delivery

Optimize routes for faster deliveries.

Repair

Technicians with the right tools on site.

Sales

Reps visiting clients efficiently.

Maintenance

Preventative care for assets.

How It Works

The goal is to increase efficiency, productivity, and profitability by using technology and data to streamline field operations.

Real-Time Tracking

Track the location and status of field workers instantly to ensure accountability and safety.

Route Optimization

Optimize schedules to reduce travel time and increase the number of appointments per day.

Mobile Access

Provide apps for workers to access customer data, manage tasks, and update status on the go.

Data Analytics

Identify areas for improvement and optimize operations based on historical performance data.

Why It Matters

Overall, field force management helps companies to better manage their field operations and improve the customer experience.

It is an essential tool for any business that relies on a mobile workforce. By ensuring the right worker is at the right place at the right time, you unlock significant business value.

Efficiency

Streamline workflows and reduce downtime.

Reduce Costs

Lower fuel consumption and operational overhead.

Satisfaction

Enhance customer trust with timely service.

Insights

Gain valuable data on business performance.

Features

Everything You Need to Master Field Operations

Optimize your workforce, streamline dispatching, and delight customers with our comprehensive field service management suite.

Smart Scheduling

Eliminate mix-ups. The "Uber-like" dispatcher matches the right worker to the right job based on skills and location instantly.

Use Case: Dispatching

Productivity Boost

Like a GPS for your workflow. Optimize routes and schedules so your team completes more jobs in less time.

Benefit: More Jobs/Day

Real-Time Tracking

Know exactly where your team is. Gain full visibility into field activities to improve accountability and safety.

Feature: Live Location

Work Order Flow

Track every job from creation to cash. Just like tracking a package, see the status of every task instantly.

Use Case: Project Mgmt

Automated Billing

Generate bills based on work orders and field reports instantly. Reduce errors and get paid faster.

Benefit: Cash Flow

Deep Analytics

Make data-driven decisions. Visualize performance, completion rates, and bottlenecks like a fitness app for your business.

Feature: Insights

Smart Inventory

Ensure your team always has the right parts. Like a chef checking the pantry, never start a job you can't finish.

Use Case: Stock Mgmt

Full Compliance

Avoid fines and stay safe. Follow industry regulations perfectly, like following a recipe to the letter.

Benefit: Risk Reduction

Infinite Scalability

A cloud-based system that grows with you. Like an expandable backpack, it fits your needs whether you're a startup or enterprise.

Feature: Cloud Native

Total Mobility

Work doesn't stop at the desk. Access customer data, check emails, and update statuses from anywhere via smartphone.

Use Case: Remote Work

Seamless Integration

Connects with your ERP, CRM, and other tools. Piece together your business puzzle to see the full picture in one place.

Feature: API Ready

Quality of Service

Monitor service quality like a coach analyzing game tape. Ensure customers are impressed and recommend you to others.

Benefit: Customer Loyalty

Some Of The Use Cases For Field Service Management Software In Different Industries

Contact Management
HVAC (Heating, Ventilation, and Air Conditioning)
To manage installation, maintenance, and repair services.
Contact Management
Plumbing
For scheduling, dispatching, and tracking plumbing services.
Contact Management
Electrical Services
To manage electrical installation and repair jobs.
Contact Management
Landscaping and Lawn Care
For scheduling, routing, and managing landscaping projects.
Contact Management
Pest Control
To schedule and track pest control treatments.
Contact Management
Cleaning Services
For managing commercial and residential cleaning jobs.
Contact Management
Appliance Repair
To schedule and manage appliance repair services.
Contact Management
Construction
For tracking project progress, scheduling, and worker management.
Contact Management
Telecommunications
To manage installation and maintenance of communication devices and infrastructure.
Contact Management
Security Services
For managing security personnel and services. Tracking live location & geo-fencing.
Contact Management
Facilities Management
To handle maintenance and repair of facilities and equipment.
Contact Management
Oil and Gas
For managing field operations related to exploration and extraction.
Contact Management
Transportation and Logistics
To track deliveries, manage routes, and handle scheduling.
Contact Management
Healthcare
For managing home health care services and medical equipment maintenance.
Contact Management
IT Services
To handle installation, maintenance, and support of IT infrastructure.
Contact Management
Agriculture
For managing farming operations, equipment, and personnel.
Contact Management
Automotive Services
To manage vehicle maintenance and repair services.
Contact Management
Property Management
For handling maintenance and repair of rental properties.
Contact Management
Janitorial Services
To schedule and manage cleaning and maintenance jobs in commercial buildings.
Contact Management
Catering and Event Management
For handling the logistics of catering services and event planning.

Trusted by Industry Leaders

Abhirami Hospital
Amul
Arab Beverages
Birla Century
CK Birla Hospitals
Dabur
Droga Pharma
Ed-Terra
Mahindra Teqo
Mehy Engineering
MRL Cybertec
Oravel Travels
Trusted By Over 12,370* Small & Medium Businesses
Get 14 days trial, No credit card required.