A customer is not just about buying-selling, there is a lot between those two words and even after that too.
A CRM which has a proper contact management solution will give a deeper insight into the customer, which helps the teams to give a proper solution to the customer.
Contact Management is the process of managing the relationship between an organisation and the customers. It is the process of contact management. You can easily track every interaction between client and company to drive conversions. Contact Management helps you by giving you the tools to automate a fantastic experience for every customer.
You know what your customer wants and that give a 10x boost to the relationship with your customer.
Every detail about the customer interactions is on your fingertips. Past purchases, new orders, proposals and communication with your team members. Everything is available at a single click of button.
With every communication documented, every one knows what should be done next.
How about greeting the customer by his name on every call or offering the right solution based on his past interactions or not asking his phone number every time he approach to you with a query on social media?
More the merrier. Get as much as data from the customer to offer them best solution as per their requirement.
Segmentation helps you to deal with large user-base. You can segment them based on product required, deal value, location.
The more you learn about your customer, the better you can serve them and that leads to better retention.
With the help of accurate customer profiling and their past transaction history you can predict customer's requirements in advance.
Communicate with your customers on the medium they use most. A happy customer is always good for your business.
Re-market & automate marketing based on the customer communication history and their interest to improve the RoI on marketing..
Who Is A Contact?
A person or an institution that confers interest is called "lead." When this lead buys ZNICRM software, then that lead becomes a "customer." The customer is called a potential buyer when that customer buys our product. The information which is saved is then called "contact."
ZNICRM provides the software to manage the customer database and information.
What does ZNICRM provide in Contact Management?
ZNICRM helps your sales team or your department to recall and manage the customer database. Some features in ZNICRM Contact Management includes
Why should you use CRM with proper Contact Management?
You can manage your contacts like a boss. You should use CRM with appropriate Management.
Why should you choose ZNICRM for Contact Management?