Stop losing leads to "Offline" agents. Replace traditional live chat with intelligent lead generation popups and AI chatbots that capture, qualify, and convert visitors 24/7.
Engage visitors intelligently without needing a human operator present.
Don't miss leads because of time zones or lunch breaks. We work while you sleep.
Replace passive "Chat Now" buttons with proactive, engaging popups.
Live chat is not for small businesses which do not have dedicated staff working 24x7. ZNIEngage sets the right expectation in the customer's mind which eventually increases customer satisfaction.
Live chat software can be expensive, especially if you need 24/7 coverage or advanced features.
You'll need to have dedicated staff to manage the live chat, which increases labor costs.
Live chat can inundate your customer service team, leading to longer response times for other channels.
Customers may become overly reliant on live chat, neglecting self-service options that could resolve their issue faster.
Like any software, live chat can have bugs or glitches, causing frustration for users.
Sensitive data exchanged through live chat needs careful protection, introducing potential security concerns.
Complex issues are sometimes better addressed through other channels, as live chat might not be the best format.
Language differences can be a hurdle, especially if you don't have multilingual staff or reliable translation tools.
Some customers prefer more personal interactions (phone or in-person) over the text-based format of live chat.
The experience can vary greatly depending on the agent's skill and knowledge.
The lack of nonverbal cues in text-based communication can make it harder to gauge tone and intent accurately.
Some users may be hesitant to share personal information through live chat.
There are limitations – emergencies or highly technical issues often require different communication channels.
Providing around-the-clock live chat support can be difficult if your team is confined to a single time zone.
Live chat sets the expectation for immediate resolution, which may be unrealistic in some cases.
Long wait times can be a bummer, but there's a silver lining! Setting clear expectations allows customers to either engage when there's more availability or explore helpful resources. This leads to happier customers and less stress for your team. Our tools work even when there is no agent online. Talk to customers as per your convenience.
Engage with your website visitor to offer your best deals across the website.
With Efficient lead distribution & handling you can get 70% more conversions of your leads.
Show the best content across the website to your visitors no matter where they land.
With engagement & content discovery tools, make every page of your website a landing page.
A small popup at the bottom of the screen grabs the quick attention of the website visitor. Best used to offer page specific deals.
Learn MoreGet inside of your visitor's brain with Last Minute Deal popup. This intelligent box popups right before your website visitor plans to leave.
Learn MoreWelcome your website visitor with an amazing offer, which they can't resist or just greet them once with a splash image.
Learn MoreWant to channelise all your traffic to one specific page or offer a site-wide deal? This is the best place to offer them.
Learn MoreBuyers have so many questions in their mind before buying a product and now you can answer them in a single location.
Learn MoreBest way to build a trust between your product and your website visitor by offering testimonials right on the contact form.
Learn MoreThis is the heart of our services. It captures the leads, distribute to users and communicate with the website visitors.
Learn MoreGetting a lead is just a starting but to get it converted it should be effectively managed. Our routing algorithm takes care of most of it.
Learn MoreChat with your customers 24x7 even when you are sleeping. Train it with your data, set the tone and let it work for you.
Learn MoreHow is ZNIEngage better than any Live Chat software where you chat with customers in real-time?
Engage tool doesn't need any staff to work. It will work even if you are a single person company.
The lack of nonverbal cues in text-based communication can make it harder to gauge tone and intent accurately.
Live chat sets the expectation for immediate resolution, which may be unrealistic in some cases.
Stop juggling multiple subscriptions. Access the best CRM tools to run all key processes—from sales & marketing to support, invoicing, and inventory—in one place.
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Everything you need to know about ZNI Engage and how it compares to traditional live chat. Still have questions? Contact us.