New: AI Auto-Response

Automate Support with Intelligent Ticketing

Boost efficiency and streamline operations with a top-rated Helpdesk connected directly to your CRM. Resolve tickets faster with AI-powered automation.

No credit card required • 14-day free trial • Trusted by 12,000+ SMBs
AI Analysis
Ticket #2094 resolved
Response Time
Reduced by 45%
Today's Overview
Recent Tickets
Login Issue Report
New
Billing Inquiry
Assigned to AI Bot
Active
Feature Request
Pending

Integrates seamlessly with

Smarter Workflows

Automate Your Support With AI & ZNICRM

Let the AI answer customer queries before a support ticket is created, give solutions from the knowledge base, and escalate issues automatically if required.

Customer Support Dashboard
Branded Portal

Let customers create requests from a branded portal and track their solutions & replies instantly.

Learn about Portal
Auto Management

Auto-assign tickets based on department, product, or priority to enhance satisfaction.

Learn about Automation
Smart Escalations

Never keep customers waiting. Unresolved issues escalate automatically to senior members.

Learn about Escalation
Customer Feedback

Support doesn't end at closing. Automatically collect feedback and satisfaction levels.

Learn about Feedback
Key Benefits

Why Choose ?

Get the best features for your helpdesk to provide the best turnaround time for your customers' queries.

Email To Ticket

Convert inbound emails to support tickets automatically and provide time-bound responses. Enable multiple channels for customers to raise tickets seamlessly.

Deep Analytics

Analyze agent response times, billed hours, and other KPIs. Use our advanced reports to optimize response times and improve overall agent performance.

Smart Auto-Response

Send automated responses to customers at every level of the support process. Keep them updated instantly until their ticket is successfully closed.

The ZNICRM Advantage

How It's Better Than Other Solutions

There are many helpdesk tools available, but here is why thousands choose ZNICRM.

24/7 Support

Run 24x7 IT Service Desk

Let your customers create support incident requests round the clock. Different agents based on work shift can handle the tickets seamlessly.

  • 24/7 Support Availability Issues addressed promptly, even outside regular hours.
  • Enhanced Satisfaction Demonstrate commitment to service, leading to higher loyalty.
  • Global Accessibility Cater to diverse time zones ensuring no request goes unanswered.
  • Optimized Workforce Efficient utilization of human resources based on shifts.
Self Service Portal
Knowledge Base

Self-Service Portal With Knowledge-base

Empower your customers and employees with self-serve tutorials and solutions. Reduce ticket volume by enabling users to find answers instantly.

Ticket Assignment

Automated & Manual Ticket Assignment

Faster resolution is only possible when support requests are handled by the right agent. Automate your routing logic.

  • Improved Efficiency Requests directed to appropriate agents instantly.
  • Enhanced Accountability Clarity on who is responsible for each issue.
  • Optimized Allocation Assign based on expertise and workload.
  • Customization Flexible rules for different types of requests.
Customer Feedback
Performance Metrics

Track Agent Performance & Feedback

Customers are the best judge of service. Get feedback automatically to calculate NPS and analyze agent performance with real-time data.

Workflow Automation

Automation With Workflow

Enhance efficiency, consistency, and scalability with robust workflow automation tools designed for support teams.

  • Efficiency Streamline repetitive tasks to focus on complex issues.
  • Consistency Ensure processes are executed consistently every time.
  • Faster Response Automated routing and categorization.
  • Scalability Handle growing needs without proportional resource increase.
CRM Integration
Unified Platform

CRM Helpdesk Integration

Tightly knit with Helpdesk, making customer support a breeze. Check profiles, past interactions, or bill customers from a single dashboard.

Affordable Pricing

Affordable & Effective Solution

Our pricing is 80% more affordable than market competitors, yet offers enterprise-grade features. 100% secure with over-bill protection.

  • Cost-Effectiveness Highly affordable for businesses of all sizes.
  • High Quality Best features and functionality despite low cost.
  • Security Assurance 100% secure with over-bill protection.
  • Ease of Implementation Get started in minutes with intuitive setup.

Start Your Growth Journey

Choose the path that fits your business needs.

Happy Customers

Happy Customers

Round-the-clock access to knowledge base and ticketing feels great.

  • Categorized knowledge base
  • Anytime support availability
  • Faster turnaround time
Start Free Trial
Support Team

Team Productivity

Internal wikis for instant information access for your agents.

Faster Training

Train executives on new features instantly without lengthy sessions.

Get Started Now
Grow Fast

Grow Fearlessly

Expand without worrying about data security or infrastructure costs.

Unlimited Users One flat fee per month
Start Free Trial

Some Frequently Asked Questions About Ticketing Support System

We have tried to answer most asked question about TeamSpoor & employee tracking solution below but if we are missing something and you need more information then please feel to contact us from

Essential features include ticket management, automation rules, multi-channel support (email, chat, social media, etc.), reporting and analytics, integration capabilities with other tools (CRM, live chat, etc.), knowledge base support, and scalability. The importance of each feature can vary based on the specific needs of your business.

ZNICRM Ticketing system offers robust APIs and native integrations with the CRM, live chat tools, email platforms, and any other software your team uses. Seamless integration ensures that data flows between systems without manual input, saving time and reducing errors.

Yes, it's crucial to choose a solution that can scale with your business. This means it should support an increasing volume of tickets, expand its functionality through add-ons or upgrades, and allow for more users or agents as your team grows.

We offer comprehensive support and training options, including documentation, tutorials, live support (via chat, phone, or email), and training sessions for your team to ensure you can fully leverage the system's capabilities.

A good ticketing system offers detailed reports and analytics that track performance metrics such as ticket volume, resolution time, customer satisfaction scores, agent performance, and more. These insights are critical for making informed decisions and improving your support services.

Pricing can vary widely based on features, the number of agents, and the level of support required. Ensure you understand what's included in the base price and what costs extra, such as additional features, integrations, or higher tiers of customer support.

We comply with data protection regulations (such as GDPR) and offer robust security features like encryption, access control, and regular security audits. Data privacy and security are crucial, especially when handling sensitive customer information.

Yes, automation is a key feature of modern ticketing systems. It can help with assigning tickets based on agent workload or expertise, sending automated responses for common queries, and escalating issues based on predefined rules, thereby improving efficiency and response times.
Trusted By Over 12,370* Small & Medium Businesses
Get 14 days trial, No credit card required.
Sign up for a trial today!