Best Ticketing System For Small Business
With Self-Serve Portal & Knowledge-Base

Boost efficiency and streamline operations with our top-rated Small Business Ticketing System. Perfect for managing customer inquiries, support tickets, and event registrations. Experience seamless integration and exceptional functionality. Get started today!

Customers Love The ZNICRM
ZNICRM Dashboard

Automate Your Support

With you can automate all your task e.g. Let the customer create support ticket, check solutions with knowledge-base and escalate issues.
Customer Support Ticketing Software
Contact Management
1. Branded Ticketing Portal
Let the customers create support request from a branded support portal and check the solutions & replies as well.
Learn About Ticketing Portal
Marketing Automation
2. Automate Ticket Management
Auto assign the tickets based on department, product or priority. Enhance customer satisfaction with efficient ticket management.
Learn About Ticket Management
Invoicing
3. Escalations
Don't let the customer waiting. If an issues remain unresolved then escalate it automatically to other team members.
Learn About Escalation
Helpdesk & Ticketing
4. Get Feedback
Support doesn't end with closing of the service ticket. Get the customer's feedback and their satisfaction level.
Learn About Feedbacks

Benefits Of Ticketing Software

Get best features for your helpdesk to provide the best turn around time for your customer's queries.
Email To Ticket
Convert inbound emails to a support ticket and provide time bound response. Multiple channels for customers to raise tickets.
Analyse
Analyse agent's response time, billed hours and other KPIs. Better reports to optimise the response time & agent's performance.
Auto Response
Send automated response to customers at each level of support process. Keep them updated till the ticket is closed.
 
Better Support For Happy Customer

Make Your Customers Happy

With round the clock access to the knowledge-base and ticking system makes your customers feel important and they can solve their queries without waiting.

  • Easy to use knowledge base, categorised by products.
  • Any time availability to support make your customers trust you more.
  • Faster turnaround time with web and email based ticketing.

Improve Productivity Of Your Support Team

With the ever growing development and innovation, it is hard to train your support executives with all the new features. But with our internal knowledge-base they will have all the information at their disposal anytime.

Train your support team with internal knowledge-base for better customer support.

Help Your Support Team
Grow Faster

Grow Fast, Without Worries

Grow your customer base and support team without worrying about the data security, infrastructure or the cost.

All our plans have unlimited user access licenses, i.e., instead of worrying about the cost with more users, just pay a flat fee per month.

How's It Better Than Other Solutions

There are many Helpdesk tools are available in the market then why should you choose instead of them?
1
One Platform
Our Invoicing software is tightly integrated with CRM and Helpdesk system, which makes it robust and easy to use.
2
Save Cost
Flat pricing for unlimited number of users, makes it very cost effective. Grow your business not the operation costs.
3
Cloud Based
Our software is cloud based, which makes it secure, expandable, maintenance free and reachable from anywhere.

Best Features Of

We don't compromise on the features just because we are selling an affordable CRM.
Contact Management
Contact Management
Manage your contacts like a boss, every communication, every minute detail at your disposal in seconds.
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ZipCall Click-to-Call
User Engagement
Connect with your website visitors and get more leads from your same marketing efforts.
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Invoicing
Invoicing
Send invoices to your customers in a jiffy. All the details are automatically fetched from CRM.
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Helpdesk & Ticketing
Ticketing System
Better support helps to retain customers & let them self resolve their issues. With proper ticketing system you can offer 24x7 support.
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Marketing Automation
Marketing Automation
Automate your marketing & run campaigns without human intervention. Send Email, SMS, WhatsApp messages on rulesets based on your business needs.
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Workflows
Workflows
Let your actions start a chain reaction to update the CRM or perform actions like sending an email to user or customers.
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Bulk Email Campaigning
Bulk Email Campaigns
Email is still has the best RoI. Run bulk email campaigns right from the CRM panel using any email service provider.
Learn more
Bulk SMS Campaigning
Bulk SMS Campaigns
SMS is cheap and gives you best open rate. Run the bulk email campaigns right from the CRM panel using any SMS service provider.
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Custom Forms
Custom Forms
Create forms as per your requirement and attach to the customer's profile. Get the data as you want and require.
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Deals Management
Deals Management
Always have your sales pipeline on your fingertips. No need to ask your team members or searching on the CRM.
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Proposals Management
Proposals
Create custom proposals for your customers and send them as a PDF attachment. You can also create templates which can be used by every employee.
Learn more
Virtual Assistant Daily Digest
Daily Digest
All the tasks, missed followups, recommendations on a single screen. Get charts & graphs about sales performance and take actions on it.
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Employee Tracking System
Employee Tracking
No more guess work on whether your field employees are working or not? Get real-time reporting & location on your mobile or web-panel.
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Lead Management
Lead Management
Automatically distribute leads to multiple users based on different parameters, shifts and work load.
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File Manager
File Manager
Upload files like KYC documents, proposals, images, zip-docs or anything related to customers and access them anywhere.
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Fully Customisable
Fully Customisable
Fully customisable CRM based on your requirements. Add products & services, lead status or almost anything.
Third Party Integrations
Integrations
Ready to use integrations with most popular sites used for lead generation like Google-Ads, Facebook/Instagram, JustDial, IndiaMart.
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Filters For Reporting
Filters
Create your own filters to get custom reports based on exhaustive search criteria. Create any type of report easily.
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Task Scheduling
Task Scheduler
Create & schedule tasks to get a reminder automatically before the meeting or followup. Forgetting a meeting is a thing of past.
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Webhooks
Webhooks
Send data to any third party software easily. A simple way to use one-way APIs.
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Escalations For Approval Management
Escalations
Automate approval management with custom forms and processes. Improve turnaround times for approvals.
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Subscription and Membership
Subscriptions
Manage memberships & subscriptions of your customers in a single interface. No more excel sheets to get their renewal dates.
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Universal Contact Form
Contact Form
Generate leads from any platform (Social Media, Email, SMS etc) without any website.
Learn more
Believe us, the list doesn't end here, we have just started.

Some Frequently Asked Questions About Ticketing Support System

We have tried to answer most asked question about TeamSpoor & employee tracking solution below but if we are missing something and you need more information then please feel to contact us from

Essential features include ticket management, automation rules, multi-channel support (email, chat, social media, etc.), reporting and analytics, integration capabilities with other tools (CRM, live chat, etc.), knowledge base support, and scalability. The importance of each feature can vary based on the specific needs of your business.

ZNICRM Ticketing system offers robust APIs and native integrations with the CRM, live chat tools, email platforms, and any other software your team uses. Seamless integration ensures that data flows between systems without manual input, saving time and reducing errors.

Yes, it's crucial to choose a solution that can scale with your business. This means it should support an increasing volume of tickets, expand its functionality through add-ons or upgrades, and allow for more users or agents as your team grows.

We offer comprehensive support and training options, including documentation, tutorials, live support (via chat, phone, or email), and training sessions for your team to ensure you can fully leverage the system's capabilities.

A good ticketing system offers detailed reports and analytics that track performance metrics such as ticket volume, resolution time, customer satisfaction scores, agent performance, and more. These insights are critical for making informed decisions and improving your support services.

Pricing can vary widely based on features, the number of agents, and the level of support required. Ensure you understand what's included in the base price and what costs extra, such as additional features, integrations, or higher tiers of customer support.

We comply with data protection regulations (such as GDPR) and offer robust security features like encryption, access control, and regular security audits. Data privacy and security are crucial, especially when handling sensitive customer information.

Yes, automation is a key feature of modern ticketing systems. It can help with assigning tickets based on agent workload or expertise, sending automated responses for common queries, and escalating issues based on predefined rules, thereby improving efficiency and response times.
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