CRM Help Desk With Ticketing System For Small Business
Self-Service Helpdesk Portal & Knowledge-Base

Faster resolution is only possible when support requests are handled by the right agent and with faster assignments.

• Improved Efficiency: Automated ticket assignment streamlines the process, ensuring that support requests are directed to the appropriate agent quickly, reducing resolution times and improving overall efficiency.
• Enhanced Accountability: By assigning tickets automatically or manually, there's clarity on who is responsible for resolving each issue, promoting accountability within the support team and ensuring timely responses.
• Optimized Resource Allocation: Assigning tickets based on agent expertise and workload helps in optimal resource allocation, ensuring that each ticket is handled by the most suitable agent, maximizing productivity.
• Reduced Response Times: With automated or manual assignment, tickets are routed promptly to the right agent, reducing response times and ensuring that customer issues are addressed swiftly, leading to higher satisfaction levels.
• Customization and Flexibility: Organizations can customize assignment rules based on their specific needs, allowing for flexibility in handling different types of support requests and adapting to changing priorities or circumstances.

Customers are the best judge of the service. Get customer's feedback to get your NPS and analyse agent's performance.

• Insightful Performance Evaluation: Customer feedback provides valuable insights into agent performance, allowing organizations to assess strengths, identify areas for improvement, and enhance overall service quality.
• Enhanced Customer Satisfaction: By actively seeking feedback, organizations demonstrate a commitment to customer satisfaction, fostering positive relationships and loyalty among clientele.
• Effective Training and Development: Feedback helps pinpoint specific areas where agents may require additional training or support, facilitating targeted development initiatives to improve skills and performance.
• Data-Driven Decision Making: Analyzing customer feedback data enables data-driven decision making, guiding strategic initiatives and resource allocation to address customer concerns and enhance service delivery.
• NPS Improvement: Customer feedback is integral to calculating Net Promoter Score (NPS), a key metric for gauging customer loyalty and satisfaction, enabling organizations to track progress and implement initiatives to improve NPS over time.

Automation with workflow in customer support enhances efficiency, consistency, response times, scalability, and provides valuable data insights for strategic decision-making.

• Efficiency: Automation streamlines repetitive tasks and workflows, allowing support teams to handle customer inquiries more efficiently and focus on more complex issues that require human intervention.
• Consistency: Automated workflows ensure that customer support processes are executed consistently every time, reducing the likelihood of errors and providing a standardized experience for all customers.
• Faster Response Times: By automating routine tasks such as ticket routing and categorization, support teams can respond to customer inquiries more quickly, leading to improved satisfaction and resolution times.
• Scalability: Automated workflows can easily scale to accommodate growing customer support needs without requiring a proportional increase in resources, allowing organizations to handle larger volumes of inquiries without sacrificing quality.
• Data-driven Insights: Automation tools can collect and analyze data from customer interactions, providing valuable insights into customer behavior, preferences, and pain points, which can inform strategic decision-making and improve service delivery.

CRM is tightly knit with Helpdesk, which makes the customer support a breeze. Check customer profile & past interactions or bill the customer for support right from a single software.

• Seamless Customer Support: Integration between CRM and helpdesk platforms facilitates seamless customer support by providing agents with comprehensive access to customer profiles, past interactions, and relevant information within a single interface.
• Enhanced Efficiency: Agents can efficiently manage customer inquiries and support requests by leveraging CRM data directly from the helpdesk system, eliminating the need to switch between multiple applications and reducing manual data entry.
• Improved Customer Experience: Access to customer history and preferences allows agents to personalize interactions, anticipate needs, and provide proactive support, leading to a more satisfying customer experience and increased loyalty.
• Streamlined Billing Processes: Integration enables billing for support services directly within the CRM system, simplifying invoicing and payment tracking, and ensuring accurate billing based on support interactions logged in the helpdesk.
• Data-driven Decision Making: Integration facilitates the exchange of data between CRM and helpdesk systems, providing valuable insights into customer behavior, support trends, and performance metrics, empowering organizations to make informed decisions and optimize their support processes.

Our pricing is 80% more affordable than other solutions in the market, yet we offer the best helpdesk solution for small business to enterprise customers.

100% secure and over bill protection. Get started in minutes only.

• Cost-Effectiveness: Our pricing is 80% more affordable than other solutions in the market, making it a highly cost-effective option for businesses of all sizes, from small businesses to enterprise customers.
• High Quality: Despite being affordable, we offer the best helpdesk solution in terms of features, functionality, and customer support, ensuring that businesses receive exceptional value for their investment.
• Security Assurance: Our helpdesk solution guarantees 100% security and includes over-bill protection features, giving businesses peace of mind knowing that their data and finances are safeguarded against unauthorized access or billing errors.
• Ease of Implementation: Get started with our helpdesk solution in minutes, thanks to its intuitive interface and user-friendly setup process, allowing businesses to quickly deploy and start reaping the benefits.
• Scalability: Whether you're a small business or an enterprise, our helpdesk solution is designed to scale with your business needs, providing flexibility and adaptability as your support requirements evolve over time.