CRM Help Desk With Ticketing System For Small Business
Self-Service Helpdesk Portal & Knowledge-Base

Boost efficiency and streamline operations with our top-rated Small Business Ticketing System. Perfect for managing customer inquiries & support tickets. Fully integrated with inbuilt CRM & Invoicing solution. Get started today!

Customers Love The ZNICRM
Helpdesk Agent Dashboard

Automate Your Support

With you can automate all your task e.g. Let the customer create support ticket, check solutions with knowledge-base and escalate issues.
Customer Support Ticketing Software
Contact Management
1. Branded Ticketing Portal
Let the customers create support request from a branded support portal and check the solutions & replies as well.
Learn About Ticketing Portal
Marketing Automation
2. Automate Ticket Management
Auto assign the tickets based on department, product or priority. Enhance customer satisfaction with efficient ticket management.
Learn About Ticket Management
3. Escalations
Don't let the customer waiting. If an issues remain unresolved then escalate it automatically to other team members.
Learn About Escalation
Helpdesk & Ticketing
4. Get Feedback
Support doesn't end with closing of the service ticket. Get the customer's feedback and their satisfaction level.
Learn About Feedbacks

Benefits Of Ticketing Software

Get best features for your helpdesk to provide the best turn around time for your customer's queries.
Email To Ticket
Convert inbound emails to a support ticket and provide time bound response. Multiple channels for customers to raise tickets.
Analyse agent's response time, billed hours and other KPIs. Better reports to optimise the response time & agent's performance.
Auto Response
Send automated response to customers at each level of support process. Keep them updated till the ticket is closed.

How's It Better Than Other Solutions

There are many Helpdesk tools are available in the market then why should you choose instead of them?
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Run 24x7 IT Service Desk

Let your customers create support incident request round the clock. Different agents based on work shift can handle the tickets.

  • 24/7 Support Availability: Customers can create support incident requests at any time, ensuring their issues are addressed promptly, even outside regular business hours.
  • Enhanced Customer Satisfaction: By providing round-the-clock support, you demonstrate a commitment to customer service, leading to higher satisfaction levels among your clientele.
  • Global Accessibility: Cater to customers across different time zones, accommodating their diverse needs and ensuring no support request goes unanswered due to time constraints.
  • Optimized Workforce Utilization: Assign different agents to handle tickets based on their respective work shifts, ensuring efficient utilization of human resources and maintaining service quality around the clock.
  • Faster Issue Resolution: With continuous support availability, issues can be addressed promptly, leading to quicker resolution times and minimizing downtime for customers.

Self-Service Portal With Knowledge-base

Help your customers and employees with self-serve tutorials and solutions with knowledge-base.

  • 24/7 Access to Solutions: Customers and employees can access self-serve tutorials and solutions anytime, anywhere, reducing dependency on support staff and increasing efficiency.
  • Empowerment: Enable users to solve their own problems independently, empowering them with knowledge and confidence while reducing the workload on support teams.
  • Faster Issue Resolution: With a comprehensive knowledge base, users can quickly find solutions to common issues, leading to faster problem resolution and increased productivity.
  • Reduced Support Costs: By deflecting support requests through self-service options, organizations can significantly reduce support costs associated with staffing and handling tickets.
  • Improved Customer Satisfaction: Offering a self-service portal with a knowledge base enhances the overall customer experience by providing quick access to information and solutions, leading to higher satisfaction levels.

Real-time chat
Official Whatsapp API From Facebook

Automated & Manual Ticket Assignment

Faster resolution is only possible when support requests are handled by the right agent and with faster assignments.

  • Improved Efficiency: Automated ticket assignment streamlines the process, ensuring that support requests are directed to the appropriate agent quickly, reducing resolution times and improving overall efficiency.
  • Enhanced Accountability: By assigning tickets automatically or manually, there's clarity on who is responsible for resolving each issue, promoting accountability within the support team and ensuring timely responses.
  • Optimized Resource Allocation: Assigning tickets based on agent expertise and workload helps in optimal resource allocation, ensuring that each ticket is handled by the most suitable agent, maximizing productivity.
  • Reduced Response Times: With automated or manual assignment, tickets are routed promptly to the right agent, reducing response times and ensuring that customer issues are addressed swiftly, leading to higher satisfaction levels.
  • Customization and Flexibility: Organizations can customize assignment rules based on their specific needs, allowing for flexibility in handling different types of support requests and adapting to changing priorities or circumstances.

Take Customer Feedbacks For Agent's Performance

Customers are the best judge of the service. Get customer's feedback to get your NPS and analyse agent's performance.

  • Insightful Performance Evaluation: Customer feedback provides valuable insights into agent performance, allowing organizations to assess strengths, identify areas for improvement, and enhance overall service quality.
  • Enhanced Customer Satisfaction: By actively seeking feedback, organizations demonstrate a commitment to customer satisfaction, fostering positive relationships and loyalty among clientele.
  • Effective Training and Development: Feedback helps pinpoint specific areas where agents may require additional training or support, facilitating targeted development initiatives to improve skills and performance.
  • Data-Driven Decision Making: Analyzing customer feedback data enables data-driven decision making, guiding strategic initiatives and resource allocation to address customer concerns and enhance service delivery.
  • NPS Improvement: Customer feedback is integral to calculating Net Promoter Score (NPS), a key metric for gauging customer loyalty and satisfaction, enabling organizations to track progress and implement initiatives to improve NPS over time.

Bulk Whatsapp Messaging
Workflow Automation For WhatsApp

Automation With Workflow

Automation with workflow in customer support enhances efficiency, consistency, response times, scalability, and provides valuable data insights for strategic decision-making.

  • Efficiency: Automation streamlines repetitive tasks and workflows, allowing support teams to handle customer inquiries more efficiently and focus on more complex issues that require human intervention.
  • Consistency: Automated workflows ensure that customer support processes are executed consistently every time, reducing the likelihood of errors and providing a standardized experience for all customers.
  • Faster Response Times: By automating routine tasks such as ticket routing and categorization, support teams can respond to customer inquiries more quickly, leading to improved satisfaction and resolution times.
  • Scalability: Automated workflows can easily scale to accommodate growing customer support needs without requiring a proportional increase in resources, allowing organizations to handle larger volumes of inquiries without sacrificing quality.
  • Data-driven Insights: Automation tools can collect and analyze data from customer interactions, providing valuable insights into customer behavior, preferences, and pain points, which can inform strategic decision-making and improve service delivery.

CRM Helpdesk Integration

CRM is tightly knit with Helpdesk, which makes the customer support a breeze. Check customer profile & past interactions or bill the customer for support right from a single software.

  • Seamless Customer Support: Integration between CRM and helpdesk platforms facilitates seamless customer support by providing agents with comprehensive access to customer profiles, past interactions, and relevant information within a single interface.
  • Enhanced Efficiency: Agents can efficiently manage customer inquiries and support requests by leveraging CRM data directly from the helpdesk system, eliminating the need to switch between multiple applications and reducing manual data entry.
  • Improved Customer Experience: Access to customer history and preferences allows agents to personalize interactions, anticipate needs, and provide proactive support, leading to a more satisfying customer experience and increased loyalty.
  • Streamlined Billing Processes: Integration enables billing for support services directly within the CRM system, simplifying invoicing and payment tracking, and ensuring accurate billing based on support interactions logged in the helpdesk.
  • Data-driven Decision Making: Integration facilitates the exchange of data between CRM and helpdesk systems, providing valuable insights into customer behavior, support trends, and performance metrics, empowering organizations to make informed decisions and optimize their support processes.

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whatsapp pricing

Affordable & Effective Helpdesk Solution

Our pricing is 80% more affordable than other solutions in the market, yet we offer the best helpdesk solution for small business to enterprise customers.

100% secure and over bill protection. Get started in minutes only.

  • Cost-Effectiveness: Our pricing is 80% more affordable than other solutions in the market, making it a highly cost-effective option for businesses of all sizes, from small businesses to enterprise customers.
  • High Quality: Despite being affordable, we offer the best helpdesk solution in terms of features, functionality, and customer support, ensuring that businesses receive exceptional value for their investment.
  • Security Assurance: Our helpdesk solution guarantees 100% security and includes over-bill protection features, giving businesses peace of mind knowing that their data and finances are safeguarded against unauthorized access or billing errors.
  • Ease of Implementation: Get started with our helpdesk solution in minutes, thanks to its intuitive interface and user-friendly setup process, allowing businesses to quickly deploy and start reaping the benefits.
  • Scalability: Whether you're a small business or an enterprise, our helpdesk solution is designed to scale with your business needs, providing flexibility and adaptability as your support requirements evolve over time.

Better Support For Happy Customer

Make Your Customers Happy

With round the clock access to the knowledge-base and ticking system makes your customers feel important and they can solve their queries without waiting.

  • Easy to use knowledge base, categorised by products.
  • Any time availability to support make your customers trust you more.
  • Faster turnaround time with web and email based ticketing.

Improve Productivity Of Your Support Team

With the ever growing development and innovation, it is hard to train your support executives with all the new features. But with our internal knowledge-base they will have all the information at their disposal anytime.

Train your support team with internal knowledge-base for better customer support.

Help Your Support Team
Grow Faster

Grow Fast, Without Worries

Grow your customer base and support team without worrying about the data security, infrastructure or the cost.

All our plans have unlimited user access licenses, i.e., instead of worrying about the cost with more users, just pay a flat fee per month.

20+ CRM Tools For Business

Best CRM tools for your business to run all key processes from sales to marketing & support to invoicing & inventory.
ZNI CRM Features

Some Frequently Asked Questions About Ticketing Support System

We have tried to answer most asked question about TeamSpoor & employee tracking solution below but if we are missing something and you need more information then please feel to contact us from

Essential features include ticket management, automation rules, multi-channel support (email, chat, social media, etc.), reporting and analytics, integration capabilities with other tools (CRM, live chat, etc.), knowledge base support, and scalability. The importance of each feature can vary based on the specific needs of your business.

ZNICRM Ticketing system offers robust APIs and native integrations with the CRM, live chat tools, email platforms, and any other software your team uses. Seamless integration ensures that data flows between systems without manual input, saving time and reducing errors.

Yes, it's crucial to choose a solution that can scale with your business. This means it should support an increasing volume of tickets, expand its functionality through add-ons or upgrades, and allow for more users or agents as your team grows.

We offer comprehensive support and training options, including documentation, tutorials, live support (via chat, phone, or email), and training sessions for your team to ensure you can fully leverage the system's capabilities.

A good ticketing system offers detailed reports and analytics that track performance metrics such as ticket volume, resolution time, customer satisfaction scores, agent performance, and more. These insights are critical for making informed decisions and improving your support services.

Pricing can vary widely based on features, the number of agents, and the level of support required. Ensure you understand what's included in the base price and what costs extra, such as additional features, integrations, or higher tiers of customer support.

We comply with data protection regulations (such as GDPR) and offer robust security features like encryption, access control, and regular security audits. Data privacy and security are crucial, especially when handling sensitive customer information.

Yes, automation is a key feature of modern ticketing systems. It can help with assigning tickets based on agent workload or expertise, sending automated responses for common queries, and escalating issues based on predefined rules, thereby improving efficiency and response times.
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