Indiamart CRM Integration

Chat with your customer in real-time through CRM. Single & dedicated panel for all chats. Assign new chats to specific teams or users.

Centralised chat ensures right persons have the access to all the data in real-time.

• Direct Customer Engagement: Chat with customers in real-time directly through the CRM, enhancing communication and customer service quality.
• Unified Communication Panel: A single, dedicated panel for all chats simplifies management and oversight, allowing for seamless interactions with multiple customers.
• Streamlined Chat Assignment: New chats can be easily assigned to specific teams or users, ensuring that inquiries are directed to the most appropriate responder for efficient handling.
• Centralized Chat Management: Centralizing chat within the CRM ensures the right personnel have access to comprehensive data in real-time, facilitating informed customer interactions.
• Improved Response Times: Real-time communication capabilities help reduce response times, significantly enhancing customer satisfaction and loyalty.
• Increased Efficiency: Assigning chats to specific teams or users based on expertise or availability streamlines workflow, improving operational efficiency.

Integrating your IndiaMART account with WhatsApp and CRM transforms how you capture leads, communicate, and close deals—automatically and reliably.

With official Meta APIs and seamless CRM workflows, your team is empowered with automation, speed, and data-rich insights—all in one place.

• Instant Lead Capture: Automatically fetch and store every inquiry from IndiaMART into your CRM. No manual entry, no missed leads.
• Auto-Triggered WhatsApp Replies: Greet new leads instantly using WhatsApp templates, ensuring real-time engagement even after hours.
• Unified Conversation History: Track and respond to every WhatsApp chat directly from the CRM—with full context and past history in one place.
• Smart Follow-Ups: Use automation rules to nudge inactive leads, send quotes, or follow up at the perfect time without manual reminders.
• Secure & Official API: As a Meta-verified provider, we use only the official WhatsApp Business API—eliminating number blocking risks and ensuring platform compliance.
• Detailed Analytics: Monitor read rates, response times, and campaign performance through your CRM’s dashboard to refine your strategy.
• Multi-Agent Support: Multiple team members can manage leads and chats under one business number, improving scalability and efficiency.
• Trustworthy & Legal: We do not support spam. All communication is compliant with Meta’s policies—protecting your brand and customer trust.

Run your Whatsapp messaging campaigns in ease. Just create a filter from the CRM data and push campaigns based on customer status & requirements.

Targeted campaigns helps you get the most of your marketing budget and also builds a better brand.

• Highly Targeted Campaigns: Utilize detailed customer data to launch campaigns that are finely tuned to the needs and preferences of your audience, enhancing the effectiveness of your marketing efforts.
• Optimized Marketing Budget: By focusing your messaging campaigns on specific segments of your customer base, you maximize the return on your marketing investment, ensuring that your budget is spent on the most promising leads.
• Enhanced Brand Perception: Targeted campaigns not only boost the efficiency of your marketing spend but also contribute to a positive brand image by engaging customers with content that is relevant and valuable to them.
• Improved Customer Engagement: Tailoring your messaging based on customer data ensures that your communications are more engaging and relevant, leading to higher open and response rates.
• Seamless Integration: Integrating WhatsApp messaging campaigns with CRM data provides a seamless experience for managing and analyzing campaign performance, enabling continuous improvement.
• Personalized Customer Experience: The ability to customize campaigns according to individual customer profiles results in a more personalized experience, fostering loyalty and long-term relationships.

Automate lead capture, use chatbots for initial inquiries, and set up automated responses and CRM workflows for follow-up tasks. Personalize communication, monitor performance, and optimize strategies.

Let your customers initiate chats with your agents across the company on the same number.

• Efficient Lead Capture: Automate the process of capturing leads to ensure that every potential customer is promptly added to your CRM, reducing manual effort and the risk of human error.
• Effective Initial Engagement: Use chatbots for handling initial inquiries, allowing for instant responses to potential customers 24/7, enhancing customer satisfaction and engagement from the first contact.
• Streamlined Follow-Up Tasks: Set up automated responses and CRM workflows for managing follow-up tasks, ensuring that no lead is neglected and that each lead is nurtured according to their stage in the sales funnel.
• Personalized Communication: Tailor your communication strategies based on the specific needs and behaviors of your leads, providing a personalized experience that boosts conversion rates.
• Performance Monitoring: Utilize CRM tools to monitor the performance of your marketing and sales efforts in real-time, allowing for quick adjustments and data-driven decision-making.
• Strategy Optimization: Continuously analyze performance data to identify areas for improvement, optimize strategies, and ensure that your sales and marketing efforts are as effective as possible.

Implement chatbots to handle initial inquiries on WhatsApp, gathering basic lead information such as name, contact details, and query type, before passing the information to the CRM.

Handle thousands of queries at a time without deploying any staff. Know more about WhatsApp AI Chatbots

• 24/7 Availability: Chatbots can handle inquiries at any time, providing immediate responses to potential leads around the clock, thus enhancing customer engagement and satisfaction.
• Efficient Lead Collection: Automate the gathering of essential lead information such as names, contact details, and query types, ensuring a smooth transition of data into your CRM system without manual intervention.
• Improved Response Time: Instantly respond to initial inquiries, significantly reducing wait times for customers and improving the overall customer experience.
• Consistency in Communication: Chatbots offer consistent answers to frequently asked questions, ensuring that all customers receive accurate and uniform information.
• Enhanced Lead Qualification: By collecting preliminary information, chatbots can help in pre-qualifying leads before they are passed on to sales teams, optimizing the sales process.
• Seamless CRM Integration: Directly integrate chatbot interactions with your CRM to automate the lead capture process, making it easier to manage and follow up with potential customers.
• Resource Optimization: Free up human resources from repetitive tasks, allowing your team to focus on more complex customer service and sales activities.