WhatsApp CRM Integration | Integrate Your WhatsApp Business Account With CRM.

Integrate your own WhatsApp Business account with CRM. Chat with your customers with most popular social app right within from CRM.
Why ZNICRM is best for WhatsApp integration.
  • Direct billing with Facebook. You don't pay extra margin.
  • You own your number, with no lock-in.
  • Chat with your customers in real-time.
  • Send transactional messages like Invoices, price informations, etc.
Stop Loosing Customers!!
Effortlessly Manage Customers, Boost Sales, and Maximise Efficiency
Contact Management

Integrate Official WhatsApp Business API From Facebook

Chat with your customers & send automated messages with Workflow e.g., send agent details to customers on lead creation or send invoices on WhatApp.

Let your customers initiate chats with your agents across the company on the same number.

  • Send automated WhatsApp messages with buttons
  • Allow your customers to call a phone number, fill out a form and visit a website.
  • Send custom replies for FAQs with WhatsApp chatbot
  • Create custom workflows.
  • Run bulk messaging campaigns

Benefits of Integrating WhatsApp with CRM

It's affordable, has reach and gives you $44 for every $1 spent.


These day everyone is having a WhatsApp number which they use to interact with their friends and family.


It costs less than $0.01 to send a WhatsApp message and the returns are very high.

High Returns

For every dollar spent on the WhatsApp marketing you will get $44 in return and thats a pretty high return on investment.

Improved Customer Communication

  • Instant Messaging: WhatsApp's instant messaging feature allows for real-time communication with customers, providing quick responses to inquiries, which can enhance customer satisfaction.
  • Global Reach: WhatsApp is widely used across the globe, making it an effective tool for communicating with an international customer base.

Personalized Customer Service

  • Direct Interaction: WhatsApp enables direct, one-on-one conversations with customers, allowing for more personalized service.
  • Customized Responses: Integration with CRM allows for access to customer data, enabling tailored responses based on customer history and preferences.

Efficient Communication Management

  • Centralized Conversations: Integrating WhatsApp with CRM systems allows for the centralization of customer conversations, making it easier for teams to manage and track interactions.
  • Automated Responses: Automated messages for common queries can be set up, improving response times and efficiency.

Enhanced Sales Opportunities

  • Proactive Engagement: Sales teams can use WhatsApp to send updates, promotions, and personalized recommendations directly to customers.
  • Closing Deals Faster: Quick and informal communication can speed up decision-making processes in sales.

Marketing Integration

  • Targeted Campaigns: WhatsApp can be used for sending targeted marketing messages and campaigns based on CRM data.
  • Feedback Collection: It's an effective tool for gathering customer feedback and conducting surveys.

Streamlined Internal Communication

  • Team Collaboration: WhatsApp can facilitate quick internal communication and collaboration among team members.
  • Real-Time Updates: Sales and support teams can receive real-time updates about customer interactions and issues.

Data Collection and Analysis

  • Customer Insights: Integration allows for the collection of valuable data from WhatsApp conversations, which can be analyzed for customer insights.
  • Improved CRM Data: The information gathered from WhatsApp can enrich customer profiles in the CRM system.


  • Reduced Communication Costs: WhatsApp can be a more cost-effective solution compared to traditional SMS or phone calls, especially for international communication.

Compliance and Record-Keeping

  • Secure Communication: WhatsApp offers end-to-end encryption, ensuring secure communication.
  • Conversation History: Integration allows for the storage and retrieval of conversation histories for compliance and record-keeping purposes.

Customer Convenience

  • Preferred Channel: Many customers prefer using WhatsApp over traditional communication channels like email or phone calls.
  • Multimedia Support: WhatsApp supports various media types (text, images, videos, documents), making communication more versatile and effective.

All the essential tools to run your business smoothly...

Best Features Of

We don't compromise on the features just because we are selling an affordable CRM.
Contact Management
Contact Management
Manage your contacts like a boss, every communication, every minute detail at your disposal in seconds.
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ZipCall Click-to-Call
User Engagement
Connect with your website visitors and get more leads from your same marketing efforts.
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Send invoices to your customers in a jiffy. All the details are automatically fetched from CRM.
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Helpdesk & Ticketing
Ticketing System
Better support helps to retain customers & let them self resolve their issues. With proper ticketing system you can offer 24x7 support.
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Marketing Automation
Marketing Automation
Automate your marketing & run campaigns without human intervention. Send Email, SMS, WhatsApp messages on rulesets based on your business needs.
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Let your actions start a chain reaction to update the CRM or perform actions like sending an email to user or customers.
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Bulk Email Campaigning
Bulk Email Campaigns
Email is still has the best RoI. Run bulk email campaigns right from the CRM panel using any email service provider.
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Bulk SMS Campaigning
Bulk SMS Campaigns
SMS is cheap and gives you best open rate. Run the bulk email campaigns right from the CRM panel using any SMS service provider.
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Custom Forms
Custom Forms
Create forms as per your requirement and attach to the customer's profile. Get the data as you want and require.
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Deals Management
Deals Management
Always have your sales pipeline on your fingertips. No need to ask your team members or searching on the CRM.
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Proposals Management
Create custom proposals for your customers and send them as a PDF attachment. You can also create templates which can be used by every employee.
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Virtual Assistant Daily Digest
Daily Digest
All the tasks, missed followups, recommendations on a single screen. Get charts & graphs about sales performance and take actions on it.
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Employee Tracking System
Employee Tracking
No more guess work on whether your field employees are working or not? Get real-time reporting & location on your mobile or web-panel.
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Lead Management
Lead Management
Automatically distribute leads to multiple users based on different parameters, shifts and work load.
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File Manager
File Manager
Upload files like KYC documents, proposals, images, zip-docs or anything related to customers and access them anywhere.
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Fully Customisable
Fully Customisable
Fully customisable CRM based on your requirements. Add products & services, lead status or almost anything.
Third Party Integrations
Ready to use integrations with most popular sites used for lead generation like Google-Ads, Facebook/Instagram, JustDial, IndiaMart.
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Filters For Reporting
Create your own filters to get custom reports based on exhaustive search criteria. Create any type of report easily.
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Task Scheduling
Task Scheduler
Create & schedule tasks to get a reminder automatically before the meeting or followup. Forgetting a meeting is a thing of past.
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Send data to any third party software easily. A simple way to use one-way APIs.
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Escalations For Approval Management
Automate approval management with custom forms and processes. Improve turnaround times for approvals.
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Subscription and Membership
Manage memberships & subscriptions of your customers in a single interface. No more excel sheets to get their renewal dates.
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Universal Contact Form
Contact Form
Generate leads from any platform (Social Media, Email, SMS etc) without any website.
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Believe us, the list doesn't end here, we have just started.