Cloud Telephony CRM
Know About Customer Before Talking

Connect your cloud telephony's click-to-call feature with ZNIEngage and automate customer calling.

ZNIEngage's user engagement tools guide the website visitors to fill the form to generate lead and with cloud telephony an automatic call can be placed easily.

• Direct Customer Engagement: Talk with customers in real-time directly through the CRM, enhancing communication and customer service quality.
• Unified Communication Panel: A single, dedicated panel for all calls simplifies management and oversight, allowing for seamless interactions with multiple customers.
• Streamlined Call Assignment: New calls can be easily assigned to specific teams or users, ensuring that inquiries are directed to the most appropriate responder for efficient handling.
• Centralized Call Management: Centralizing calls within the CRM ensures the right personnel have access to comprehensive data in real-time, facilitating informed customer interactions.
• Improved Response Times: Real-time communication capabilities help reduce response times, significantly enhancing customer satisfaction and loyalty.
• Increased Efficiency: Assigning calls to specific teams or users based on expertise or availability streamlines workflow, improving operational efficiency.

Automate lead capture, use chatbots for initial inquiries, and set up automated responses and CRM workflows for follow-up tasks. Personalize communication, monitor performance, and optimize strategies.

Let your customers initiate chats with your agents across the company on the same number.

• Efficient Lead Capture: Automate the process of capturing leads to ensure that every potential customer is promptly added to your CRM, reducing manual effort and the risk of human error.
• Effective Initial Engagement: Use chatbots for handling initial inquiries, allowing for instant responses to potential customers 24/7, enhancing customer satisfaction and engagement from the first contact.
• Streamlined Follow-Up Tasks: Set up automated responses and CRM workflows for managing follow-up tasks, ensuring that no lead is neglected and that each lead is nurtured according to their stage in the sales funnel.
• Personalized Communication: Tailor your communication strategies based on the specific needs and behaviors of your leads, providing a personalized experience that boosts conversion rates.
• Performance Monitoring: Utilize CRM tools to monitor the performance of your marketing and sales efforts in real-time, allowing for quick adjustments and data-driven decision-making.
• Strategy Optimization: Continuously analyze performance data to identify areas for improvement, optimize strategies, and ensure that your sales and marketing efforts are as effective as possible.

Run marketing campaigns in ease on the callers data. Just create a filter from the CRM data and push campaigns based on customer status & requirements.

Targeted campaigns helps you get the most of your marketing budget and also builds a better brand.

• Highly Targeted Campaigns: Utilize detailed customer data to launch campaigns that are finely tuned to the needs and preferences of your audience, enhancing the effectiveness of your marketing efforts.
• Optimized Marketing Budget: By focusing your messaging campaigns on specific segments of your customer base, you maximize the return on your marketing investment, ensuring that your budget is spent on the most promising leads.
• Enhanced Brand Perception: Targeted campaigns not only boost the efficiency of your marketing spend but also contribute to a positive brand image by engaging customers with content that is relevant and valuable to them.
• Improved Customer Engagement: Tailoring your messaging based on customer data ensures that your communications are more engaging and relevant, leading to higher open and response rates.
• Seamless Integration: Integrating WhatsApp messaging campaigns with CRM data provides a seamless experience for managing and analyzing campaign performance, enabling continuous improvement.
• Personalized Customer Experience: The ability to customize campaigns according to individual customer profiles results in a more personalized experience, fostering loyalty and long-term relationships.