#1 Field Service Software

Optimize and streamline the processes and operations involved in managing field services, such as customer service ticket, dispatching, scheduling, work order management, and employee tracking. Most affordable Field Service software.

Fully Automated Solution For Field Service Management

Improve customer satisfaction and optimise your workforce output with best field-force automation tools.

Let Customer Raise Service Tickets

Let your customer raise service tickets from Service Portal, track the resolution and give feedback from it.

Schedule & Dispatch Service Engineers

Track your service engineers & dispatch the nearest engineer by sending work order on their mobile.

Real-Time Tracking

Track the service engineers & tickets in real-time. Tracking to dispatch management, everything is covered.

What Is Field Service Management (FSM/FFM)?

Field Service Management (FSM) is a system for coordinating field operations through a mobile workforce. It involves scheduling service orders, dispatching agents, tracking vehicle locations and job status, and managing work orders. FSM is commonly used in industries that require the management of installations, service, or repairs of systems or equipment, such as telecommunications, heating, ventilation, and air conditioning (HVAC), and property maintenance.

Field Service Management systems can be integrated with other business systems, such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP), to provide a comprehensive view of the business operations. FSM tools help companies deliver efficient and effective field service, increase customer satisfaction, and gain a competitive advantage.

Check The Benefits Of Using TeamSpoor's Field Service Management Software For Your Field Force

Scheduling & Dispatching

FSM solutions enable efficient scheduling and dispatching of field workers, ensuring they are at the right place at the right time.

Scheduling & Dispatching

What it is: Think of it as a super-organized planner that makes sure the right worker is sent to the right job at the right time.

Benefit: No mix-ups or delays, so work gets done faster and customers are happy.

Best Feature: Easily matches the right worker to the right job based on skills and location.

Example: Like when you order a ride on Uber, and the app finds the nearest available driver to pick you up.

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Increase Productivity

What it is: Helps workers get more jobs done in less time.

Benefit: More work done equals more happy customers and more profits.

Best Feature: Helps workers complete more jobs in less time with efficient routing and job scheduling.

Example: Similar to how GPS finds the fastest route for a road trip, ensuring you reach more destinations in less time.

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Increase Productivity

With optimized scheduling and dispatching, field workers can complete more jobs in less time, increasing overall productivity.

Enhanced Employee Tracking

FSM tools provide real-time visibility into the location and activities of field workers, improving accountability and performance.

Enhanced Employee Tracking

What it is: A tool that shows where your workers are and what they're doing in real-time.

Benefit: Makes sure everyone is where they're supposed to be, doing what they're supposed to be doing.

Best Feature: Provides real-time location and activity data of field workers.

Example: Just like tracking a package online, you can see exactly where your worker is and what they're doing.

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Better Work Order Management

What it is: Keeps track of job orders from start to finish.

Benefit: Makes the whole process smooth and hassle-.

Best Feature: Streamlines the entire process from assigning a job to getting paid.

Example: Much like tracking an online order, you can see each step of the job and know when it's completed.

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Better Work Order Management

FSM solutions streamline work order processing, from creation and assignment to billing and reporting.

Increased Customer Satisfaction

By ensuring timely and efficient service, FSM solutions help improve customer satisfaction and loyalty.

Improved Communication

FSM tools facilitate communication between field workers, dispatchers, and customers, ensuring everyone is on the same page.

Reduced Costs

By improving efficiency and productivity, FSM solutions help reduce operational costs.

Accurate Billing and Invoicing

FSM solutions automate billing and invoicing, reducing errors and improving cash flow.

Accurate Billing and Invoicing

What it is: Automatically handles billing and invoicing.

Benefit: No mistakes in billing, so you get paid the right amount on time.

Best Feature: Automates billing and invoicing, reducing errors.

Example: Generates bill based on the work-order & on-field report by employee in real-time.

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Comprehensive Reporting and Analytics

What it is: Gives you useful data and insights about your business.

Benefit: Helps you make smart decisions to improve your business.

Best Feature: Provides valuable insights from data to make informed decisions.

Example: Similar to a fitness app that analyzes your workout data to show your progress and areas to improve.

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Comprehensive Reporting and Analytics

FSM tools provide valuable insights through reporting and analytics, enabling data-driven decision-making.

Streamlined Inventory Management

FSM solutions help manage inventory more effectively, ensuring that field workers have the right parts and tools for the job.

Streamlined Inventory Management

What it is: Keeps track of all the parts and tools your workers need.

Benefit: Workers always have what they need to get the job done.

Best Feature: Ensures that workers have the necessary tools and parts for the job.

Example: Like a chef who checks the pantry and makes sure all ingredients are available before starting to cook.

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Compliance and Regulation

What it is: Makes sure your business follows all the rules and regulations of your industry.

Benefit: You avoid fines and keep your business running smoothly.

Best Feature: Helps businesses comply with industry regulations.

Example: Following a recipe exactly to make sure the dish turns out perfect.

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Compliance and Regulation

FSM solutions help organizations comply with industry regulations and standards.

Scalability

FSM tools can be easily scaled to meet the needs of growing organizations.

Scalability

What it is: Can easily grow and adapt as your business grows.

Benefit: No need to worry about outgrowing your tools or systems as ZNICRM is a cloud based system and provides on-demand scalability.

Best Feature: Can be easily scaled to meet the needs of growing businesses.

Example: Like a backpack that can expand to fit more items as needed.

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Mobility

What it is: Lets your workers access important information and communicate while they're on the go.

Benefit: Work doesn't stop just because someone's not at their desk.

Best Feature: Allows field workers to access information and communicate on the go.

Example: Using a smartphone app to check emails instead of needing a computer.

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Mobility

FSM solutions often include mobile apps that allow field workers to access important information and communicate with dispatchers and customers while on the go.

Integration with Other Systems

FSM solutions can be integrated with other business systems, such as CRM and ERP, to provide a comprehensive view of operations.

Integration with Other Systems

What it is: Can be connected to other systems you use, like ERP.

Benefit: You get a full picture of your business in one place, making it easier to manage.

Best Feature: Can be integrated with other business systems for a comprehensive view of operations.

Example: Like piecing together a puzzle to see the full picture.

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Enhanced Quality of Service

What it is: Helps you make sure you're giving the best service possible.

Benefit: Customers are impressed and recommend you to others.

Best Feature: Allows businesses to monitor and improve service quality.

Example: Just like a sports coach uses video analysis to improve an athlete's performance.

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Enhanced Quality of Service

FSM solutions enable efficient scheduling and dispatching of field workers, ensuring they are at the right place at the right time.

Some Of The Use Cases For Field Service Management Software In Different Industries

HVAC (Heating, Ventilation, and Air Conditioning)

To manage installation, maintenance, and repair services.

Plumbing

For scheduling, dispatching, and tracking plumbing services.

Electrical Services

To manage electrical installation and repair jobs.

Landscaping and Lawn Care

For scheduling, routing, and managing landscaping projects.

Pest Control

To schedule and track pest control treatments.

Cleaning Services

For managing commercial and residential cleaning jobs.

Appliance Repair

To schedule and manage appliance repair services.

Construction

For tracking project progress, scheduling, and worker management.

Telecommunications

To manage installation and maintenance of communication devices and infrastructure.

Security Services

For managing security personnel and services. Tracking live location & geo-fencing.

Facilities Management

To handle maintenance and repair of facilities and equipment.

Oil and Gas

For managing field operations related to exploration and extraction.

Transportation and Logistics

To track deliveries, manage routes, and handle scheduling.

Healthcare

For managing home health care services and medical equipment maintenance.

IT Services

To handle installation, maintenance, and support of IT infrastructure.

Agriculture

For managing farming operations, equipment, and personnel.

Automotive Services

To manage vehicle maintenance and repair services.

Property Management

For handling maintenance and repair of rental properties.

Janitorial Services

To schedule and manage cleaning and maintenance jobs in commercial buildings.

Catering and Event Management

For handling the logistics of catering services and event planning.

Ultimate Plan

Simple pricing made after thoughtful consideration.

All the important tools to manage your business right from CRM to Field Force Management.

Per User

$ 5 /mo

Best suited for real-time location tracking & attendance. Mobile based access for management

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Unlimited

$ 199 /mo

Complete field force management includes scheduling, tracking, expense & conveyance management.

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All The Tools You Need To Manage Your Business

We don't compromise on the features just because we are selling an affordable CRM.

Contact Management

Manage your contacts like a boss, every communication, every minute detail at your disposal in seconds.
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User Engagement

Connect with your website visitors and get more leads from your same marketing efforts.
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Invoicing

Send invoices to your customers in a jiffy. All the details are automatically fetched from CRM.
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Ticketing System

Better support helps to retain customers & let them self resolve their issues. With proper ticketing system you can offer 24x7 support.
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Marketing Automation

Automate your marketing & run campaigns without human intervention. Send Email, SMS, WhatsApp messages on rulesets based on your business needs.
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Workflows

Let your actions start a chain reaction to update the CRM or perform actions like sending an email to user or customers.
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Bulk Email Campaigns

Email is still has the best RoI. Run bulk email campaigns right from the CRM panel using any email service provider.
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Bulk SMS Campaigns

SMS is cheap and gives you best open rate. Run the bulk email campaigns right from the CRM panel using any SMS service provider.
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Custom Forms

Create forms as per your requirement and attach to the customer's profile. Get the data as you want and require.
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Deals Management

Always have your sales pipeline on your fingertips. No need to ask your team members or searching on the CRM.
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Proposals

Create custom proposals for your customers and send them as a PDF attachment. You can also create templates which can be used by every employee.
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