CRM One-Time Pricing

Pay once for CRM access. Renew only platform fee.

ZNICRM gives you long term software access with a one-time package fee, then simple yearly platform care fee. Compare Year-1 and Year-2 pricing for teams of 1 to 50 users.

One-time software access Yearly platform care fee only Clear Year-1 vs Year-2 costs
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1-50 users supported in the pricing calculator
Year 1 package fee, setup fee plus yearly maintenance
Year 2+ platform-only recurring cost
Pricing Model

Built for buyers who want predictable CRM ownership.

Instead of ongoing platform subscription confusion, the model stays simple: pay once for software access, then continue yearly maintenance for active users.

Step 1 Choose your One-Time package: Starter, Grow, Scale, or Business Suite.
Step 2 Add yearly platform care fee based on the number of CRM users you need.
Step 3 From Year-2 onwards, pay only the recurring yearly maintenance cost.
One-Time applies while the service remains active with the company (10+ years and going on) and yearly platform fee continues without interruption.

Pricing

Pick your plan and number of users. Prices update instantly.

One-Time Plan
Long term access. One-Time license fee.

Pay once for software access, then only yearly per-user platform charges apply.

Team size
1 users
150
Explore
Free
Free
Self-serve
Limited to 3 users
No demo • No onboarding • Email support
Start Free
Benefits you get Explore
  • ✓Capture every enquiry in one place Keep chats, leads, and contacts organized from day one.
  • ✓Stay available even after business hours AI chatbot handles routine questions 24x7.
  • ✓Turn website visits into real opportunities Forms bring customer enquiries straight into CRM.
  • ✓See where every deal stands Pipeline view keeps follow-ups clear and moving.
  • ✓Keep a small team aligned without extra tools Shared access gives everyone the same customer context.
  • ✓Work from anywhere Mobile and web access help you respond on time.
Best for: trying a smarter sales process before rollout.
Starter
New
Recommended for up to 5 users
$
Estimated first-year cost for 1 users
One-Time package $
One-time setup fee $
Yearly platform fee $
$
Year-2 & Onwards Cost $
Start Free Trial
Benefits you get Starter
  • ✓Start selling with a proper system from day one Everything in Explore, plus a stronger setup for a growing team.
  • ✓Bring leads in automatically Connect Facebook, Google Ads, IndiaMART, and more without manual entry.
  • ✓Stop losing follow-up context after calls Call sync keeps customer conversations tied to CRM records.
  • ✓Get live faster with less setup friction An onboarding session helps your team adopt the right workflow early.
Best for: small teams that want structure without complexity.
Grow
Popular
Recommended for up to 10 users
$
Estimated first-year cost for 1 users
One-Time package $
One-time setup fee $
Yearly platform fee $
$
Year-2 & Onwards Cost $
Start Free Trial
Benefits you get Grow
  • ✓Capture leads from more places without extra tools Web and WhatsApp enquiries flow into one CRM process.
  • ✓Follow up at scale without missing people Run SMS, email, and WhatsApp campaigns from one system.
  • ✓Build consistency across the team Workflows keep tasks and follow-ups from slipping.
  • ✓Close deals faster after the customer says yes Send quotations and invoices directly from the pipeline.
  • ✓Coach better with full call visibility Synced recordings make reviews and handoffs easier.
  • ✓Roll out with confidence Onboarding helps your team adopt the setup quickly.
Best for: sales teams ready to improve follow-up speed and conversion.
Scale
Teams
Recommended for up to 25 users
$
Estimated first-year cost for 1 users
One-Time package $
One-time setup fee $
Yearly platform fee $
$
Year-2 & Onwards Cost $
Schedule Demo
Benefits you get Scale
  • ✓Scale your process without rebuilding it later Everything in Grow stays in place as the team expands.
  • ✓Reduce manual coordination work Automation keeps routine processes moving on their own.
  • ✓Handle customer issues faster Helpdesk workflows keep service requests visible and assigned.
  • ✓Give managers clearer control over performance Custom reporting surfaces the numbers that matter.
  • ✓Connect ZNICRM to the rest of your stack API access supports deeper integration as operations mature.
Best for: teams that need stronger control, service workflow, and automation.
Business Suite
50 users
Recommended for up to 50 users
$
Estimated first-year cost for 1 users
One-Time package $
One-time setup fee $
Yearly platform fee $
$
Year-2 & Onwards Cost $
Schedule Demo
Benefits you get Business
  • ✓Run sales, service, and field teams in one operating system Everything in Scale comes together for larger teams.
  • ✓Escalate bottlenecks before they hurt revenue Approval and exception flows reach the right people faster.
  • ✓Coordinate work across bigger teams with less confusion Assignments help managers schedule tasks and coverage clearly.
  • ✓Improve field execution and visibility TeamSpoor adds control for teams working outside the office.
  • ✓Present a more business-ready customer experience Custom domain supports a more branded setup.
  • ✓Get help faster when operations are business-critical Priority support options reduce delay during important issues.
Best for: larger teams that need tighter control across departments.
Need Enterprise (51+ users, SLA, SSO, custom hosting)?
Enterprise starts from $10,000/year.
Contact Sales

Compare plans

Pick the plan that fits your team today - upgrade anytime.

Included Not included Conditional
Features
Starter
Most popular
Grow
Scale
Business
Contacts
Leads or Contacts
 1 Million1 Million1 Million1 Million
Invoicing
Helpdesk
Chat Licenses
 3102550
Departments/Teams
 251015
User Roles
User roles to group permission including Admin & User.
 23510
Users With Admin Access
No. of users with super-admin access. You can still create role based users if allowed in your plan.
 1135
Lead Management
Lead Distribution
SMS & Email Campaign
Send bulk SMS, Email & WhatsApp messages by creating filters based on CRM data.
Custom Gateways
Bring in any Email or SMS gateway and we will integrate it for you.
Deals
Proposals
Call Sync
Sync incoming & outgoing calls to CRM from your Android device.
Call Recordings
Auto upload call recordings from your Android device (if supported).
Document Storage
 1 GB5 GB10 GB25 GB
Custom Forms
Webhooks
 5 1025
Marketing Automation Rules
 5 1025
Workflows Rules
 102030
Custom Domain
Custom sub-domain for payment gateway & ticketing support. Charged extra.
Assignments
Escalations
 10
1-to-1 Chat
Access With Workflow
Access With Automation*min
Bulk Campaigning
Chat-Bots
AI Credits Cost
AIC required to enable AI based agents.
Cloud Telephony
Only major cloud telephony providers. Check integration list.
 $200$100$100$100
Shopify Integration coming soon
Orders & Abandon Cart Marketing. Min 10 Users Required
Custom Integration*
Custom integrations are charged extra based on the platform & work required. Charged per integration.
 $300$200
Facebook Ads
Google Ads
Indiamart
TradeIndia
Zapier
Integrately
Monthly Unique Hits
 10,0001,00,0005,00,00010,00,000
Auto Pop-up Contact Form
Customise widget and convert leads from any page of your website. Know more...
Splash Image
Show your best offers on user's first visit. Know more...
Exit Intent Popup
Grab your customer's attention as they intent to leave your site. Know more...
Deal Bar
Show your best offers across the website, without any coding. Know more...
Cookie Notification
Turn Text-To-Button
Personal Contact Forms
Team Contact Forms
Quotes
Invoices
Multiple Taxes
Auto Tax Application
Apply taxes automatically based on customer's location.
Receipts
Payment Gateway Integration
Requires custom domain setup.
Subscriptions
Manage Products
Add product category & items.
Manage Stocks
Vendor Management
Purchase Order
Support Panel
Let your customers create support ticket from panel.
Email To Ticket
Convert incoming emails to support ticket.
Knowledge Base
Create support solution for your customers.
Custom Domain
Host customer support panel on your own sub-domain.
Support Plan Included
Support package applicable with yearly plans only. Otherwise Basic support package will be provided.
 BasicBasicBasicBasic

Do you have any doubts regarding billing?

Check out following FAQs regarding CRM pricing. If you couldn't find answer to your question below then feel free to contact us from here.

ZNICRM CRM has five packs: Explore (Free), Starter, Grow, Scale, and Business Suite. Explore is limited to 3 users. Paid CRM plans charge a one-time software access fee for the One-Time package and a yearly maintenance charge based on the number of users.

Explore is free. Starter, Grow, Scale, and Business Suite use a one-time software access charge and yearly maintenance charges. Quarterly billing is not available for CRM.

No. Explore is fixed as a free plan and limited to 3 users. The slider affects Starter, Grow, Scale, and Business Suite yearly user cost and total cost estimates only.

Each paid CRM plan includes a one-time software access charge, a one-time setup fee, and a yearly maintenance charge based on selected users. Year 1 cost includes the package charge, setup fee, and yearly maintenance. Year-2 and onwards cost includes yearly maintenance only.

Use Explore for up to 3 users, Starter for 4-5 users, Grow for 6-10 users, Scale for 11-25 users, and Business Suite for 26-50 users. For 51+ users, choose Enterprise.

Yes. You can start free and upgrade later. You can also move to a higher plan as your team grows. Contact sales for plan migration, package upgrades, and user count changes.

One-Time means the One-Time of the company offering the services, as long as the company continues to operate and offer the service. It does not mean service access continues without yearly maintenance renewal.

No. There is no refund policy in any condition for package charges, maintenance charges, renewals, or discontinued usage.

If yearly maintenance is not continued every year without interruption, the One-Time service entitlement ceases to exist and no refund will be provided.

Yes. Any user who needs CRM access should be counted in total users for your selected plan.

Enterprise is designed for 51+ users with requirements such as SLA, SSO, custom hosting, and advanced support. Enterprise starts from US$10,000 per year. For India pricing, Enterprise starts from INR 6,00,000 per year.

Raise a support request at https://hd.znicrm.com with issue details and screenshots. The support team will respond with self-serve steps or schedule a call/meeting if required.

1. CRM Implementation

Purpose: CRM implementation is the process of setting up the CRM software according to the specific needs of a business. It involves customizing the CRM system, integrating it with other tools and databases, and ensuring that it aligns with the company’s workflows and processes.

Activities Involved:

  • Requirement Analysis: Understanding the business needs and defining the CRM requirements.
  • Customization: Tailoring the CRM software to fit those requirements, including setting up custom fields, workflows, and automations.
  • Data Migration: Transferring existing data from old systems into the new CRM system.
  • Integration: Connecting the CRM with other tools and systems used by the business, like email, ERP, or marketing automation tools.
  • Testing: Ensuring that the CRM functions as expected and fixing any issues that arise.
  • Deployment: Rolling out the CRM system for use by the company.
  • Support: Ongoing technical support and troubleshooting post-deployment.
2. CRM Training

Purpose: CRM training focuses on educating the users (employees) on how to effectively use the CRM system. It ensures that the team is proficient in using the CRM to perform their daily tasks and take full advantage of the system’s features.

Activities Involved:

  • User Training: Conducting sessions to teach users how to navigate the CRM, enter data, and use key features.
  • Best Practices: Educating users on best practices for CRM usage to maximize efficiency and data quality.
  • Role-specific Training: Tailoring training sessions for different roles within the organization (e.g., sales, marketing, customer support) to focus on the features most relevant to them.
  • Documentation and Guides: Providing manuals, video tutorials, and other resources to support ongoing learning.
  • Ongoing Training: Offering refresher courses and training on new features or updates to the CRM system.
Key Differences
  • Implementation is more technical and focuses on setting up the system, while training is user-focused and aims to ensure that employees know how to use the system effectively.
  • Implementation is usually a one-time process (with possible updates), whereas training might be ongoing, especially as new features or updates are introduced.