Disable two-step verification on the business phone number

If you have access to the business customer’s WABA in WhatsApp Manager, disable two-step verification on the business phone number associated with their WABA.

  1. Access WhatsApp Manager at https://business.facebook.com/latest/whatsapp_manager/.
  2. Navigate to Account tools > Phone numbers, and click the phone number’s settings (gear) icon. If you don’t see your business phone number, click Overview in the menu on the left, then locate the number and click it.
  3. Click the Two-step verification tab.
  4. Click the Turn off two-step verification button and complete the flow.