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YOUR KNOWLEDGE. ALWAYS IN THE CONVERSATION.

An AI chatbot that knows your business.
And grows it.

Turn your content into helpful answers. Meet customers on your website and WhatsApp. Bring every qualified enquiry into CRM, ready for your team.

Create my AI chatbot Try a conversation
Train on your content Built-in CRM Human handoff
Explore plans & AI usage
Your content, connectedWebsite · Documents · FAQs✓
Your business assistant AI powered · ready to help

Do you offer solar for a small factory?

Yes, we offer commercial rooftop systems. What’s your monthly electricity bill?

Around ₹25,000. We’re in Lucknow.

Thanks! Our team can help assess the right capacity. Would you like a callback?

Informed by your product guide
Your knowledge. Your instructions.
A conversation. Now a CRM lead.Commercial solar · Lucknow · Callback requested

Illustrative conversation and lead record

ONE CONNECTED CUSTOMER JOURNEY
Your content AI answers Web + WhatsApp CRM leads
DON’T LET THE CONVERSATION END THERE

Good questions deserve
a useful next step.

Your visitors need an answer. Your sales team needs context. A disconnected chat leaves both waiting.

THE MISSED OPPORTUNITY

“Can you help with my requirement?”

Unanswered question → Visitor leaves
WITH ZNI AI + CRM

“Yes. Let’s find the right next step.”

Helpful answer → Qualified lead → Follow-up
YOUR BUSINESS KNOWLEDGEConnected to AI
Your website and documents feed business knowledge into the AI to create helpful answers.
Website pagesProducts, services, company information
PDFs & documentsBrochures, catalogues, product guides
FAQs & textApproved answers, policies, common questions
Review your sources. Test your answers. Keep improving.
CONTENT TRAINING

Your expertise.
Now in every answer.

Give your AI chatbot the content your team already uses. It can explain your products, answer recurring questions and guide customers using your business knowledge.

  • Bring your content together. Add website pages, PDFs, text documents and FAQs.
  • Set the way it responds. Define its role, tone, boundaries and qualification questions.
  • Make good answers better. Test real questions, review gaps and refresh outdated information.
See how to get started
HELPFUL, WHEREVER THEY ASK

Two channels.
One connected business.

Bring useful AI conversations to your website and WhatsApp, with CRM connecting your team to the enquiry.

A website that answers back.

Help visitors choose a product, understand a service or leave a qualified enquiry, without waiting for your team to come online.

Meet the Engage wrapper
yourbusiness.com↗
YOUR BUSINESSSomething great
starts here.
A little help choosing?

Tell me what you’re looking for.

Let’s find the right fit →

Be there on WhatsApp, too.

Connect your WhatsApp Business account to answer questions, collect requirements and hand conversations to your team.

Explore WhatsApp chatbots
Your businessWhatsApp conversation example

Hi! Which course are you interested in?

The weekend digital marketing course.

I can help with that. Would you like the course details or a call from admissions?

Course detailsRequest a call

Requires WhatsApp Business setup. Messaging rules and provider charges apply.

THE ZNIENGAGE WRAPPER

A chatbot at the centre.
More ways to connect.

ZNIEngage wraps your AI chatbot in a complete website engagement layer. Let visitors chat, request a callback or respond to a timely offer, all connected to your lead workflow.

AI & live chat Contact forms Smart popups Exit-intent prompts Announcement bars Lead routing
Explore the full ZNIEngage toolkit
YOUR WEBSITEPowered by ZNIEngage
A timely announcement, right where it matters ↗
Make yourself
easy to reach.Every visitor has a different next step.
Prefer a callback?
Your name
Phone number
Request a callback →
Enquiries flow into CRM Ask us anything

Illustrative website tools

CHATBOT → LEAD MANAGEMENT

The chat is the start.
CRM keeps it moving.

Give your sales team more than a phone number. Bring the requirement, conversation and next action together in ZNICRM.

Website or WhatsApp enquiry → AI chatbot answers and qualifies → lead with context in ZNICRM → assigned sales team and next action.
LEAD WORKSPACEExample record
AS
Aarav SharmaWebsite chatbot · Commercial enquiry
Qualified
Requirement
Commercial rooftop solar
Location
Lucknow
Monthly electricity bill
₹25,000
Requested next step
Specialist callback
Assigned to the solar sales teamConversation context available for follow-up
Next action: confirm a suitable callback time
01

Capture what matters.

Ask about requirement, location and timeline, then collect the contact details your team needs.

02

Give every lead an owner.

Configure assignment rules so the right person receives the enquiry with its context.

03

Follow through in CRM.

Track the stage, plan follow-ups and keep the conversation connected as the deal moves forward.

Explore CRM lead management
FROM CONTENT TO CONVERSATION

Build it around your business.

Start with what you know. Shape the conversation. Connect the next step.

01

Add your knowledge

Connect your website and add documents, product details and FAQs.

02

Shape your chatbot

Set instructions, qualification questions and human handoff rules.

03

Test & connect

Try customer questions, install the website widget and configure WhatsApp if needed.

04

Manage & improve

Capture enquiries in CRM, set ownership and refine your knowledge from real questions.

Build my chatbot Read the installation guide
SEE THE CONNECTION

A question becomes
an opportunity.

Choose an example question. See how a helpful answer can open the door to a qualified lead.

Example business: a solar installer

Trained content covers commercial systems, residential installations and the consultation process.

This is a scripted preview, not a live AI chatbot. No personal information is collected or saved.

Talk to our team in live chat
TRY A CONVERSATIONInteractive example

Hi! I can help with solar for your home or business. What would you like to know?

Scripted preview · no live AI
YOUR INDUSTRY. YOUR CONVERSATIONS.

Different questions.
The same helpful approach.

Explore how business-specific content can support the conversations your customers have every day.

Education

Explain courses, answer admission questions and capture student enquiries.

Explore use case

Real estate

Share property information and understand buyer requirements before a callback.

Explore use case

Travel & hospitality

Answer booking questions and help customers plan their next step.

Explore use case

Human resources

Make policies and onboarding information easier for employees to find.

Explore use case
A FEW USEFUL ANSWERS

Before your first
conversation.

Training, channels, handoff and the CRM connection, explained.

Discuss your setup
What can I train the AI chatbot on?

Use your website pages, product information, FAQs, PDFs and text documents. Keep the source content current, set your instructions and test common customer questions before publishing.

Does the chatbot work on both my website and WhatsApp?

Yes. Install the website chatbot through ZNIEngage and connect your WhatsApp Business account for WhatsApp conversations. Each channel needs its own setup; WhatsApp provider charges and messaging requirements apply.

What is the ZNIEngage wrapper?

ZNIEngage is the website layer around your chatbot. It brings the chat widget together with contact forms, popups, exit-intent prompts and announcement bars, so visitors have more than one way to start a conversation or leave an enquiry.

How does a chatbot conversation become a CRM lead?

Configure the details your chatbot should collect, such as a name, contact number, requirement, location and timeline. Save the enquiry in ZNICRM, configure lead assignment and plan follow-up with the conversation context available to your team.

What happens when the AI cannot answer a question?

Set instructions for questions outside your business knowledge. The chatbot can ask for clarification or direct the visitor to your team. Review unanswered questions and improve your content instead of relying on the AI to guess.

Can a person take over the conversation?

Yes. Configure your human handoff and team availability. A visitor can be connected with your team or leave contact details for a callback when someone is unavailable.

Can I use it with WordPress, Shopify or a custom website?

The website widget works on sites that allow a custom script, including compatible WordPress and Shopify setups. Add your account’s installation script through your theme, website settings or tag manager, then test the published page.

Where can I see plans and usage limits?

Visit the ZNICRM pricing page for current plans, or speak with our team about your channels and expected conversation volume. Confirm AI usage allowances, WhatsApp charges and any integration requirements for your setup.

PUT YOUR KNOWLEDGE TO WORK

Your next customer
has a question.

Be ready with an AI chatbot that answers, engages and connects the next step to CRM.

Create my AI chatbot Book a walkthrough
Website & WhatsApp Your content Connected CRM