CRM Pricing

Simple CRM pricing for growing teams.

Start free for up to 3 users. Paid plans begin at $5/user/month on annual billing, with a clear upgrade path as your team expands.

$5 Starter price per user per month
Free for 3 Explore lets small teams validate fit first
Annual billing Predictable commercial commitment for active teams
Compare Plans Talk to Sales

Use the pricing section below to compare the free plan and yearly paid options side by side.

ZNICRM USP
Lead-source ready Capture and organise leads from channels like Facebook, Google Ads, IndiaMART, web, and WhatsApp.
Execution focused Keep calls, follow-ups, tasks, pipeline stages, quotations, and automation tied to the same customer record.
Scales with process Start small, then move into deeper automation, reporting, service workflows, and business controls as the team matures.
Best for teams that want a practical sales CRM with clear structure, faster follow-up, and room to grow.

Pricing

Start with the free plan or compare yearly paid plans below.

Free Plan

Explore

Try ZNICRM with up to 3 users before moving to a paid plan. Best for evaluating lead capture, pipeline visibility, and day-to-day CRM usage with a small team.

Free
Up to 3 users. Self-serve setup with email support.
Create Free Account
Starter
New
$
Start a Free Trial
Plan features Starter
  • ✓All Explore featuresKeep the free plan basics and add a more capable setup for a live team.
  • ✓Lead source integrationsBring leads from Facebook, Google Ads, IndiaMART, and similar channels automatically.
  • ✓Call history syncKeep customer calls linked to the right CRM record for faster follow-ups.
  • ✓Onboarding supportLaunch faster with guided help on setup, process, and adoption.
Best for: small teams that want structure without complexity.
Grow
Popular
$
Start a Free Trial
Plan features Grow
  • ✓Web and WhatsApp lead captureCollect enquiries from more channels in one consistent sales process.
  • ✓Bulk follow-up campaignsRun SMS, email, and WhatsApp outreach from the same system.
  • ✓Checklists newEnsure your agents are following all the steps when adding data to CRM.
  • ✓Workflow automationAutomate reminders and task movement so less work slips through.
  • ✓Quotation and invoice toolsMove from lead to commercial discussion without leaving the pipeline.
  • ✓Call recording visibilityReview conversations, coach reps, and hand over accounts with context.
Best for: sales teams ready to improve follow-up speed and conversion.
Scale
Teams
$
Start a Free Trial
Plan features Scale
  • ✓All Grow featuresKeep the sales execution tools and expand them for a larger team.
  • ✓Advanced automationAutomate routine steps so the team spends less time coordinating manually.
  • ✓Helpdesk workflowsTrack service issues, assign owners, and respond faster to customers.
  • ✓Followup Intelligence newAI based followup reminders, which checks every lead, so you don't miss.
  • ✓Custom reportingGive managers clearer visibility into the numbers and bottlenecks that matter.
  • ✓Dialer System newAutomate tele calling. From few calls to millions
  • ✓Deal Revival newAdvance analytics for deals with AI based scoring & revival
Best for: teams that need stronger control, service workflow, and automation.
Business Suite
50 users
$
Talk to Sales
Plan features Business
  • ✓All Scale featuresRun sales and service with the deeper controls needed by larger teams.
  • ✓Approvals and escalationsRoute exceptions and high-priority decisions to the right people faster.
  • ✓Assignment controlDistribute work more clearly across bigger teams and locations.
  • ✓Field team visibilityAdd TeamSpoor capabilities for stronger execution outside the office.
  • ✓Custom domainPresent a more branded and business-ready experience to your team.
  • ✓Priority supportReduce delays when your CRM operations are business-critical.
Best for: larger teams that need tighter control across departments.
Need a fixed rate plan, without spending per-user?
Unlimited plan starts from $299/mo billed yearly. Includes all the features of the Business suite.
Contact Sales

Compare plans

Pick the plan that fits your team today - upgrade anytime.

Included Not included Conditional
Features
Starter
Most popular
Grow
Scale
Business
Contacts
Leads or Contacts
 1 Million1 Million1 Million1 Million
Invoicing
Helpdesk
Chat Licenses
 3102550
Departments/Teams
 251015
User Roles
User roles to group permission including Admin & User.
 23510
Users With Admin Access
No. of users with super-admin access. You can still create role based users if allowed in your plan.
 1135
Lead Management
Lead Distribution
SMS & Email Campaign
Send bulk SMS, Email & WhatsApp messages by creating filters based on CRM data.
Custom Gateways
Bring in any Email or SMS gateway and we will integrate it for you.
Deals
Proposals
Call Sync
Sync incoming & outgoing calls to CRM from your Android device.
Call Recordings
Auto upload call recordings from your Android device (if supported).
Document Storage
 1 GB5 GB10 GB25 GB
Custom Forms
Webhooks
 5 1025
Marketing Automation Rules
 5 1025
Workflows Rules
 102030
Custom Domain
Custom sub-domain for payment gateway & ticketing support. Charged extra.
Assignments
Escalations
 10
1-to-1 Chat
Access With Workflow
Access With Automation*min
Bulk Campaigning
Chat-Bots
AI Credits Cost
AIC required to enable AI based agents.
 $1 = 80 AIC$1 = 80 AIC$1 = 80 AIC$1 = 80 AIC
Cloud Telephony
Only major cloud telephony providers. Check integration list.
 $200$100$100$100
Shopify Integration coming soon
Orders & Abandon Cart Marketing. Min 10 Users Required
Custom Integration*
Custom integrations are charged extra based on the platform & work required. Charged per integration.
 $300$200
Facebook Ads
Google Ads
Indiamart
TradeIndia
Zapier
Integrately
Monthly Unique Hits
 10,0001,00,0005,00,00010,00,000
Auto Pop-up Contact Form
Customise widget and convert leads from any page of your website. Know more...
Splash Image
Show your best offers on user's first visit. Know more...
Exit Intent Popup
Grab your customer's attention as they intent to leave your site. Know more...
Deal Bar
Show your best offers across the website, without any coding. Know more...
Cookie Notification
Turn Text-To-Button
Personal Contact Forms
Team Contact Forms
Quotes
Invoices
Multiple Taxes
Auto Tax Application
Apply taxes automatically based on customer's location.
Receipts
Payment Gateway Integration
Requires custom domain setup.
Subscriptions
Manage Products
Add product category & items.
Manage Stocks
Vendor Management
Purchase Order
Support Panel
Let your customers create support ticket from panel.
Email To Ticket
Convert incoming emails to support ticket.
Knowledge Base
Create support solution for your customers.
Custom Domain
Host customer support panel on your own sub-domain.
Support Plan Included
Support package applicable with yearly plans only. Otherwise Basic support package will be provided.
 BasicBasicBasicBasic

Do you have any doubts regarding billing?

Check out following FAQs regarding CRM pricing. If you couldn't find answer to your question below then feel free to contact us from here.

ZNICRM has five packs: Explore (Free), Starter, Grow, Scale, and Business Suite. Explore is limited to 3 users. Starter is available on yearly billing only. Grow, Scale, and Business Suite are available on yearly and monthly billing, with a minimum of 3 users on yearly billing and 10 users on monthly billing.

Explore is free for up to 3 users. Starter is available on yearly billing only. Grow, Scale, and Business Suite are available on yearly and monthly billing at per-user monthly rates. Yearly billing requires at least 3 users, while monthly billing requires at least 10 users.

No. Explore is fixed as a free plan and limited to 3 users. The selector affects the paid plans based on the selected billing cycle and user count.

Each paid CRM plan is priced per user per month. Starter is available on yearly billing only. For Grow, Scale, and Business Suite, the annual amount is calculated by multiplying the selected users by the monthly rate and then by 12, with a minimum of 3 users on yearly billing. On monthly billing, the monthly total is based on the selected users with a minimum of 10 users.

Use Explore for up to 3 users. For paid plans, choose Starter at Rs 249 per user per month on yearly billing only, or choose Grow, Scale, or Business Suite on yearly billing and monthly billing for larger teams starting at 10 users. For custom needs, contact sales.

Yes. You can start free and upgrade later. You can also move to a higher plan as your team grows. Contact sales for plan migration, package upgrades, and user count changes.

No. Starter is available on yearly billing only, while Grow, Scale, and Business Suite are available on yearly and monthly billing. Explore remains free for up to 3 users. Yearly billing requires at least 3 users, while monthly billing requires at least 10 users.

Yes. ZNICRM offers a 30-day no-questions-asked refund guarantee on CRM plan purchases. After the first 30 days, renewals and discontinued usage are non-refundable.

Starter requires a minimum of 3 users on yearly billing and is not available on monthly billing. Grow, Scale, and Business Suite require a minimum of 3 users on yearly billing and 10 users on monthly billing. Explore is the free option for teams with up to 3 users.

Yes. Any user who needs CRM access should be counted in total users for your selected plan.

Enterprise is designed for 51+ users with requirements such as SLA, SSO, custom hosting, and advanced support. Enterprise starts from US$10,000 per year. For India pricing, Enterprise starts from INR 6,00,000 per year.

As a consumer you can ask for a refund within first 30 days of activation in case of lifetime plans provided you have not availed any free trial before making the payment and there wasn't any GST invoice issued to you. If you have already taken the free trial then this refund policy is not applicable for you.

Raise a support request at https://hd.znicrm.com with issue details and screenshots. The support team will respond with self-serve steps or schedule a call/meeting if required.

1. CRM Implementation

Purpose: CRM implementation is the process of setting up the CRM software according to the specific needs of a business. It involves customizing the CRM system, integrating it with other tools and databases, and ensuring that it aligns with the company’s workflows and processes.

Activities Involved:

  • Requirement Analysis: Understanding the business needs and defining the CRM requirements.
  • Customization: Tailoring the CRM software to fit those requirements, including setting up custom fields, workflows, and automations.
  • Data Migration: Transferring existing data from old systems into the new CRM system.
  • Integration: Connecting the CRM with other tools and systems used by the business, like email, ERP, or marketing automation tools.
  • Testing: Ensuring that the CRM functions as expected and fixing any issues that arise.
  • Deployment: Rolling out the CRM system for use by the company.
  • Support: Ongoing technical support and troubleshooting post-deployment.
2. CRM Training

Purpose: CRM training focuses on educating the users (employees) on how to effectively use the CRM system. It ensures that the team is proficient in using the CRM to perform their daily tasks and take full advantage of the system’s features.

Activities Involved:

  • User Training: Conducting sessions to teach users how to navigate the CRM, enter data, and use key features.
  • Best Practices: Educating users on best practices for CRM usage to maximize efficiency and data quality.
  • Role-specific Training: Tailoring training sessions for different roles within the organization (e.g., sales, marketing, customer support) to focus on the features most relevant to them.
  • Documentation and Guides: Providing manuals, video tutorials, and other resources to support ongoing learning.
  • Ongoing Training: Offering refresher courses and training on new features or updates to the CRM system.
Key Differences
  • Implementation is more technical and focuses on setting up the system, while training is user-focused and aims to ensure that employees know how to use the system effectively.
  • Implementation is usually a one-time process (with possible updates), whereas training might be ongoing, especially as new features or updates are introduced.