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Expansion & Renewals

Account Manager (Renewals & Expansion)

You will own renewals and expansion for a book of customers, driving adoption, retention, and upsell/cross-sell opportunities with a consultative approach.

Job details

Location
Lucknow, Uttar Pradesh (IN)
Work mode
On-site (Lucknow)
Type
Full-time
Experience
2–6 years
Apply via email Talk to us

Send your resume with a short note on why you’re a fit. We usually respond within 3–5 working days.

What you’ll do

  • Manage a portfolio of customers with clear renewal plans and timelines.
  • Run check-ins/QBRs to measure outcomes and drive adoption.
  • Identify expansion opportunities and build proposals with ROI.
  • Coordinate internally with Support and Product for escalations and feedback.
  • Maintain renewal forecasts and customer health signals in CRM.
  • Ensure clean handoffs and accurate documentation for renewals and upgrades.

What we’re looking for

  • 2+ years in account management, customer success, or renewals (SaaS preferred).
  • Strong relationship-building and stakeholder management.
  • Comfortable negotiating renewals and commercial terms.
  • Organized, proactive follow-up and forecasting discipline.

Nice to have

  • Experience in CRM/helpdesk/field-force products.
  • Experience managing complex renewals with multiple stakeholders.

How success looks

  • Net Revenue Retention (NRR) and renewal rate.
  • Expansion pipeline and upsell conversion.
  • Improved customer health and product adoption outcomes.

Why join ZNI?

  • Work on real products: ZNICRM, TeamSpoor, Engage
  • Fast learning with high ownership
  • Direct impact on growth and customers
  • Supportive culture with clear goals

Hiring process

  1. Intro call
  2. Role interview + case/task (where applicable)
  3. Final conversation with leadership
  4. Offer

We’re an equal opportunity employer. If you’re excited about the role but your experience doesn’t match perfectly, we still encourage you to apply.

Ready to apply?

Email your resume and portfolio (if any). Mention the role title in the subject line: Account Manager (Renewals & Expansion).

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