Hospitality: Guest Support + Booking Assistance

AI chatbot for hotel website inquiries that drives bookings and reduces calls

Handle guest questions instantly—rooms, amenities, policies, dining, and local tips—then capture requests and route to your team with full context.

24/7Guest answers

-35%Fewer calls

FastStaff handover

Start Free See a Demo

Free plan available • No live-chat seat fees • Fast install

Reservation request

Staff notified

ZNI Guest Assistant

Answers + routes instantly

Welcome! Want help with rooms, amenities, or dining reservations?

Do you have late check-in and breakfast options?

Yes—here are the options, and I can notify staff for special requests.

Instant answers on amenities, policies, and rates

Restaurant menu and table-reservation assistance

Upsell add-ons like breakfast, spa, late checkout

Multilingual support for international guests

Escalation to staff with full conversation context

Set up hospitality chat in minutes

Add your domain, train on your pages and FAQs, then embed the widget.

Create account

Create a free account on ZNI AI Chatbot.

Add property site

Connect the website where guests browse rooms or menus.

Set tone

Choose a friendly concierge tone and set your goals (bookings, support, upsells).

Train answers

Train on amenities, policies, menus, and local information.

Install script

Copy-paste the script into your website header or footer and go live.

A 24/7 concierge for common guest questions

Reduce front-desk calls and respond instantly—while keeping staff in control of exceptions.

T/7 Concierge

Understands guest intent and policies quickly

From check-in times to cancellation rules, guests get immediate answers—and staff can step in when the request is special.

Amenities and policy answers
Handles follow-up questions
Escalates special cases

Recommend add-ons that improve revenue

Offer the right upgrade based on the conversation: breakfast, transfers, late checkout, or spa slots.

Contextual room upgrades
Dining and experience add-ons
Higher booking value

Cover nights and peak hours automatically

Guests browse after hours. Keep responses instant and capture requests even when the desk is busy.

Always-on replies
No missed inquiries
Routes to staff with context

Serve guests in their preferred language

Auto-detect languages and maintain a consistent guest-friendly tone across conversations.

Language detection
Multi-language replies
Better guest satisfaction

Hospitality chat that reduces front-desk pressure

Handle the questions that slow staff down and keep guest communication consistent.

Room & amenities Q&A

Answers about Wi‑Fi, parking, breakfast, and check-in policies.

Restaurant support

Shares menu info and helps with table requests.

Booking intent capture

Collects dates, party size, and preferences for follow-up.

Escalate to staff

Routes special requests to a human with context.

Chat With Us • Request Call Back

Single view for guest requests and follow-ups

Track every inquiry, preference, and follow-up in one place—useful for repeat guests.

Keep team handovers smooth with the full chat timeline.

Chat With Us • Request Call Back

CRM + support tracking for hospitality teams

Turn chats into actionable contacts so you can follow up on bookings and service requests.

Guest timeline

See chats and notes tied to the same contact.

Tag by intent

Tag requests like booking, dining, or support.

Tasks and reminders

Create tasks for staff automatically from inquiries.

Reporting

Track top questions and response performance.

Engage widgets for seasonal offers and upsells

Promote packages, dining specials, and seasonal deals without rebuilding your pages.

Offer bars

Highlight packages, events, or limited-time rates.

Exit-intent prompts

Capture guests before they leave the booking page.

Personalized messaging

Tailor prompts based on page intent (rooms vs dining).

Analytics

Measure which offers and prompts convert best.

Save on separate tools and plugins

Keep chat, guest tracking, and support workflows in one place so you spend less and respond faster.

CRM

Track guest conversations and intent in one dashboard.

Invoicing

Send quotes or confirmations when needed.

Help Desk & Ticketing

Create tickets for special requests with context.

Marketing Automation

Send follow-ups for events, packages, or repeat stays.

Why hospitality teams use ZNI

Designed for guest questions, bookings, and staff handovers—without extra complexity.

Guest-friendly conversations

Keep responses consistent and helpful for common questions. Learn more

Upsell without pressure

Offer upgrades naturally based on what guests ask. Learn more

CRM + ticketing included

Track requests and special cases with context. Learn more

Affordable for properties

Start free and expand as volume grows. Learn more

Quick setup

Embed on any site without redesigning your pages. Learn more

Hospitality chat FAQs

Common questions for hotels and restaurants using website chat.

Yes. It can answer menu and hours questions, collect table requests, and route special cases to staff.

Yes. Train it on your site content to answer amenities, check-in/check-out, cancellation, and other common questions.

Yes. You can route complex requests to a staff member with the full chat context.

Yes. It can auto-detect language and respond consistently for international guests.