Ecommerce & Retail: AI Chat + Offers + CRM

Ecommerce chatbot that sells, supports, and recovers carts automatically

Help shoppers get instant product answers, personalized recommendations, and fast order support—then capture the lead, add items to cart, and trigger follow-ups from one dashboard.

24/7Shopper replies

+18%Cart recovery

1-clickAdd-to-cart flows

Start Free See a Demo

Free plan available • No live-chat seat fees • Fast install

Added to cart

Order status sent

ZNI Store Assistant

Recommends + supports instantly

Hey! Looking for the right size or a quick recommendation?

Yes—what pairs well with this product?

I can suggest bundles, apply offers, and help you check out in one click.

Instant product Q&A (specs, sizing, shipping, returns)

AI recommendations and bundles based on intent

Upsell and cross-sell prompts inside the chat

Abandoned-visitor offers to recover the session

Shopify-ready flows for tracking and order updates

Launch store chat in minutes

Connect your domain, train on catalog/FAQs, and embed the widget—no dev time required.

Create account

Create a free account on ZNI AI Chatbot.

Connect store

Add your storefront domain and select where the widget appears.

Pick goals

Choose what to optimize for: product discovery, support, or checkout completion.

Train answers

Train on your website pages, policies, and product details for accurate replies.

Install snippet

Copy-paste the lightweight script or use your platform’s header injection method.

Turn shopper questions into purchases—instantly

Answer real-world buying questions, recommend items, and keep checkout moving without delays.

Understands buying intent, not just keywords

Shoppers ask messy questions. The bot understands context and picks the right answer—from product specs to policy details—so fewer chats need escalation.

Answers detailed product questions
Handles follow-ups naturally
Reduces repetitive tickets

Recommendations that feel like a personal shopper

Use conversation intent to suggest alternatives, bundles, and upgrades—great for AI chatbot product recommendations on website experiences without annoying popups.

Upsell and cross sell suggestions
Personalized bundles and add-ons
Relevant offers by intent

Always-on help for order status, delivery, and returns

Handle post-purchase questions instantly and route complex cases to your team with full context. For Shopify stores, this supports common order updates without changing your theme.

Order tracking and delivery updates
Returns and exchange guidance
Seamless handover to staff

Serve international customers with multilingual chat

Support shoppers in multiple languages with auto-detection—ideal for global traffic and mixed-language sessions.

Auto-detects visitor language
Supports mixed-language chats
Consistent tone and terminology

Storefront chat that moves shoppers toward checkout

Use an AI assistant to resolve questions, recommend products, and trigger cart-completion nudges—without adding new tools.

Product recommendations

Suggests the right item using preferences, intent, and context.

Upsell & cross-sell

Use an ai chatbot for upsell and cross sell suggestions at the right moment.

One-click add to cart

Enable chatbot one click add to cart flows with clear next steps.

Abandoned visitor offers

Use an ai chatbot for abandoned visitor offers when visitors are about to leave.

Chat With Us • Request Call Back

Single view of every shopper conversation

Every chat becomes a trackable contact so you can follow up on high-intent buyers and repeat customers.

Route conversations to the right team member so hot leads never wait.

Chat With Us • Request Call Back

Built-in CRM for repeat purchases and VIP follow-ups

Track conversations, offers, and outcomes in one pipeline—then automate next steps for high-intent shoppers.

Unified timeline

Chat history, notes, and follow-ups in one place per contact.

Lead capture & tagging

Auto-creates contacts and tags by product interest or intent.

Pipeline automation

Move deals, set tasks, and trigger reminders without spreadsheets.

Reporting

See conversions, top questions, and offer performance in dashboards.

On-site offers that feel timely (not spammy)

Use in-chat coupons, deal bars, and exit-intent nudges to recover sessions—then sync every interaction into CRM.

Exit-intent offers

Recover abandoning shoppers with targeted incentives.

Smart coupons

Drop time-limited codes based on cart value or intent.

Upsell flows

Offer bundles and upgrades during discovery and checkout.

A/B testing

Test offers and messages and track results without extra tools.

Save on extra ecommerce tools

Instead of stacking chat, helpdesk, popups, and automation subscriptions, keep it in one platform—with conversations, contacts, and follow-ups tied together.

CRM

Keep shoppers and conversations in a single contact timeline.

Invoicing

Send quotes and invoices when your flow needs it.

Help Desk & Ticketing

Turn complex issues into tickets with full chat context.

Marketing Automation

Trigger sequences after chats, offers, or purchases.

Why ZNI works for ecommerce teams

Designed for product discovery, order support, and conversion—without extra seat costs.

Store-ready playbooks

Common store FAQs, shipping, and returns flows are easy to set up. Learn more

Smarter recommendations

Use intent to suggest bundles and alternatives without being pushy. Learn more

CRM + helpdesk included

Every chat can become a lead, and every issue can become a ticket. Learn more

Affordable for growing stores

Start free and expand as traffic and support volume grows. Learn more

Fast install

Embed via script on any theme and keep your storefront fast. Learn more

Ecommerce chat FAQs

Answers to common questions about product recommendations, Shopify setups, and cart recovery. If you’re comparing the best ai chatbot for ecommerce website options, focus on training quality, offers, and clean handovers.

Yes. Even if you’re looking for a shopify ai chatbot app for store workflows, the simplest setup is a script embed, and it can handle common store questions.

Yes. It can recommend items, bundles, and alternatives, and it can support shopify chatbot for product recommendations patterns based on shopper intent.

Yes. For many stores, a shopify ai chatbot for order status reduces repetitive tickets by answering common delivery, tracking, and returns questions, and escalating when needed.

You can trigger offers or follow-ups when a visitor shows exit intent or abandons the session, helping you recover sales.