Automation: Training + Multilingual + Escalation

AI chatbot for lead qualification on website with training and smart escalation

Collect contact details, tag intent, detect sentiment, and hand over to humans at the right time—all while learning from your website and documents.

AutoLead capture

SmartEscalations

MultiLanguage support

Start Free See a Demo

Free plan available • No live-chat seat fees • Fast install

Intent tagged

Agent alerted

ZNI Intelligent Assistant

Learns + escalates safely

Hi! Want help choosing a plan or resolving an issue?

I’m frustrated—this needs a human.

I understand. I’ll alert a human agent and include full context for a faster fix.

Collect contact details and qualify intent automatically

Sentiment-based escalation to a human agent

Language auto-detect with multilingual chat support

Train on website content and knowledge pages

Train on PDFs for accurate answers from documents

Turn your site into an AI knowledge base

Connect your domain, train on content, and publish with safe escalation rules.

Create account

Create a free account on ZNI AI Chatbot.

Add domain

Connect the site where visitors ask questions.

Set rules

Define qualification questions, handover rules, and escalation paths.

Train on content

Train on your website content (and PDFs) so answers are accurate.

Install script

Embed the script and monitor performance in your dashboard.

Automation that still feels human

Qualify, detect intent, and escalate safely—without losing the conversation context.

Qualification conversations that capture details

A chatbot that collects contact details on website pages can capture phone/email and key context while answering FAQs.

Captures contact details
Runs structured qualification
Improves sales follow-up

Tag and route by intent automatically

Tag conversations by intent so routing and follow-up automation stays clean and measurable.

Intent tagging
Cleaner routing rules
Better reporting

Escalate to humans when sentiment demands it

Use an ai chatbot with sentiment based escalation, including chatbot escalation to human agent workflows, when confidence is low or urgency is detected.

Sentiment based escalation
Escalation to human agent
No lost context

Auto-detect language for multilingual support

Multilingual AI chatbot for website visitors: an ai chatbot with language auto detect can switch automatically and respond with consistent terminology.

Language auto detect
Multi-language responses
Mixed-language handling

Qualification + contact capture built into chat

Capture the right details at the right time while keeping the conversation natural.

Lead qualification

Guided questions tag intent and fit automatically.

Contact detail capture

Collects email/phone and context without forms.

Smart handover

Routes to a human agent when needed.

Multilingual support

Handles multilingual conversations with auto-detection.

Chat With Us • Request Call Back

Single view of intent, sentiment, and history

Keep chat history and qualification data on the contact record for smoother follow-ups.

Use context to reduce repeat questions and speed up handovers.

Chat With Us • Request Call Back

Training on website content and PDFs

Train AI chatbot on my website content and documents so answers stay accurate and consistent.

Website-trained crawling

Website-trained chatbot crawl my site to learn public pages.

PDF training

Chatbot trained on PDF for website FAQs and documentation.

Continuous improvement

Refine answers as your content changes.

Reporting

Track what the bot answers and where escalations happen.

Engage prompts that trigger smarter automation

Use context-aware prompts to capture intent and reduce drop-offs—then route cleanly by tags.

Targeted prompts

Ask the right question at the right time.

Escalation triggers

Escalate when sentiment or topic requires it.

Offer flows

Route visitors to the right CTA based on intent.

Analytics

Measure qualification and escalation rates.

Replace patchwork automation setups

Avoid paying for connectors and multiple tools to get qualification, routing, and support workflows working together.

CRM

Keep intent and contact data in one record.

Invoicing

Send quotes or invoices when your workflow needs it.

Help Desk & Ticketing

Create tickets automatically when escalation happens.

Marketing Automation

Trigger follow-ups from chat outcomes and tags.

Why ZNI fits advanced automation needs

Built for safe escalation, multilingual experiences, and training on your content.

Training on your content

Answers stay aligned with your website and documents. Learn more

Smarter escalation

Sentiment and confidence rules protect customer experience. Learn more

Multilingual by default

Language detection helps serve more visitors. Learn more

Measurable workflows

Intent tags and reporting keep optimization straightforward. Learn more

Quick install

Deploy fast without engineering-heavy integration work. Learn more

Automation & intelligence chatbot FAQs

Common questions about training, language detection, and human escalation.

Yes. You can train it using your public pages so it answers FAQs more accurately.

Yes. You can train on PDFs so the chatbot can answer questions from documents and guides.

When sentiment is negative or confidence is low, the chatbot can escalate to a human agent and include full context.

Yes. It can auto-detect language and respond in multiple languages consistently.